Call 21112178584499191 2026-08-04 · abhinav gautam · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +5/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but failed to ask for permission to speak, jumping directly into a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a hook; instead, he opened by asking for a live requirement, missing the chance to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one discovery question, which identified the customer's business type as trading.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
is there any live requirement for you in HR right now?
Summary
The agent contacted a lead from a past inquiry. He immediately asked for a live requirement, which the customer denied. The agent discovered the customer is a trader and ended the call by offering a price benefit on future needs and asking the customer to get in touch.
Coaching
You need to follow the pitch structure by asking for permission to speak and using a hook to build interest before asking for requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified himself and the company but failed to ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a hook; instead, he opened by asking for a live requirement, missing the chance to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Is yours for trading? Agent only asked one discovery question, which identified the customer's business type as trading. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. A price benefit was mentioned at the end, but not as a structured USP. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any live requirement for you in HR right now? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there's anything in HR, let me know, okay sir? The call ended with a passive request for the customer to reach out, not a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.633 | 19.0s | 11.0s | 34.0s | 4.2s | 303.2 | 0 | 10 | 11 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हॅलो?
agent
2.6s
Hello?
हॅलो?
customer
3.4s
Yes.
हां।
agent
4.1s
Aarti Metals Corporation?
आरती मेटल्स कॉर्पोरेशन?
customer
5.9s
Yes.
हां।
agent
6.5s
Yes, hello sir. I am Abhinav speaking from JSW.
जी नमस्कार सर, मैं अभिनव बात कर रहा हूं JSW से।
customer
9.3s
Yes, Abhinav ji.
हां अभिनव जी।
agent
10.3s
Yes sir, is there any live requirement for you in HR right now?
जी सर, ये कोई रिक्वायरमेंट है क्या आपकी लाइव अभी HR में?
customer
12.7s
No, not in this right now, sir.
नहीं अभी इसमें सर नहीं है सर।
agent
14.8s
Last time you had created an inquiry for twenty-five MT with us.
लास्ट टाइम आपने एक पच्चीस एम टी की इंक्वायरी क्रिएट की थी हमारे पास।
agent
17.4s
One for LPG...
एक एल पी जी करके...
customer
18.0s
What?
क्या?
customer
18.5s
It must have been a long time.
बहुत टाइम हो गया होगा।
agent
20.3s
Yes, there was no response for that either, that's why I was asking.
हां, उसका भी रिस्पॉन्स नहीं आया था इसलिए पूछ रहा था।
customer
22.2s
No, a response must have been given, 100%. Work doesn't happen without a response here. If you had asked, you would have gotten an answer here.
नहीं, रिस्पॉन्स तो दिया ही होगा हंड्रेड परसेंट। रिस्पॉन्स के बिना काम नहीं होता है हमके यहां पे। आपने पूछा होगा तो आपको आंसर मिला होगा आपके यहां पे।
agent
26.7s
Okay. Owner party... me and final... okay. Is yours for trading?
अच्छा। ओनर पार्टी... मैं और फाइनल... अच्छा। ट्रेडिंग का है क्या आपका?
customer
30.2s
Yes, mine is for trading.
हां, मेरा ट्रेडिंग का है।
agent
31.6s
Okay, fine. If there's anything in HR, let me know, okay sir? From the market... we will try to give it for two-fifty less, okay?
चलो ठीक है। कुछ एच आर में रहे तो बताना, ठीक है सर? मार्केट से... ढाई सौ कम का ट्राई करेंगे देने का, ठीक है?
customer
36.0s
Sure, sure.
श्योर, श्योर।
agent
37.0s
Okay sir, thank you.
ओके सर, थैंक यू।
customer
38.2s
Thank you.
थैंक यू।