Call 21112178841814661 2026-09-03 · abhinav gautam · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:high) |
Audio: clear: There is some background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +1/−14
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked about the customer's business, usage, or procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a requirement was asked for, no specific callback was scheduled after the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no agreed next step, quote, or scheduled callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent introduced JSW One and immediately asked for a requirement in HR/CR/etc. The customer was initially confused but then confirmed they had no steel requirement at the moment. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
When a customer has no immediate requirement, your goal is to understand their business to create a future opportunity. Don't end the call without attempting discovery (e.g., 'To know when to call back, could you tell me about the steel you typically use?').
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent immediately asked for a requirement instead of providing a warm welcome or positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile verification questions were asked; the agent went straight to asking for a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, usage, or procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits or features were not mentioned at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | AGENT: Do you have any requirement, sir, for HR sheet or CR sheet? Although a requirement was asked for, no specific callback was scheduled after the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no agreed next step, quote, or scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.625 | 15.0s | 9.0s | 35.0s | 3.5s | 244.0 | 0 | 7 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हेलो
agent
1.9s
Hello Divya Enterprise
हेलो दिव्या एंटरप्राइज
customer
3.3s
Yes sir
हां सर
agent
4.0s
Hello, I am Abhinav Gautam calling from JSW One.
नमस्कार, मैं अभिनव गौतम बात कर रहा था JSW One से।
customer
6.9s
Yes sir
हां सर
agent
7.7s
Do you have any requirement, sir, for HR sheet or CR sheet?
ये कोई रिक्वायरमेंट होगी सर HR शीट में या CR शीट में?
customer
10.5s
In which sheet, sir?
कौनसे शीट में सर?
agent
11.6s
HR, HR, CR, PPGL, GPGL, do you have a requirement in any of these?
HR, HR, CR, PPGL, GPGL, किसी में है रिक्वायरमेंट आपको?
customer
15.7s
In what, I couldn't hear properly. From Jindal Steel, what?
किस में कुछ सुनाई नहीं आया। जिंदल स्टील से क्या?
agent
18.3s
Yes, I am calling from Jindal Steel, from JSW.
हां जिंदल स्टील से बात कर रहा हूं मैं JSW से।
customer
21.0s
Yes, yes.
हां हां।
agent
21.5s
So, do you have any requirement for steel this month, sir?
तो स्टील में कोई रिक्वायरमेंट है आपकी इस मंथ में सर?
customer
24.2s
No no sir, none. Yes, I understood. No, there is no requirement for steel right now.
नहीं नहीं सर कोई नहीं। हां समझ गया मैं। नहीं स्टील की कोई रिक्वायरमेंट नहीं है अभी।
agent
28.0s
Yes, okay sir.
जी, ठीक है सर।
customer
28.9s
Yes.
हां।
customer
29.6s
Okay sir.
ठीक है सर।