Call 21112178884848972 2026-09-08 · abhinav gautam · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: noisy: There is consistent static and background noise, but the speech is mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +3/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent immediately asked for a requirement instead of leading with a price or availability hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement from 2.5 to 12 mm?
Summary
The agent introduced himself from JSW One and immediately asked if the customer had a requirement for material between 2.5mm and 12mm. The customer replied that they had no requirement at the moment. The agent ended the call by asking the customer to get in touch if a need arises.
Coaching
You skipped the opener, hook, and discovery steps and went straight to asking for a requirement; please follow the full pitch structure to build rapport and uncover needs before qualifying.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir. This is Abhinav Gautam calling from JSW One. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, is there any requirement from 2.5 to 12 mm? The agent immediately asked for a requirement instead of leading with a price or availability hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement from 2.5 to 12 mm? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, if there is anything, let me know... The agent did not establish a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.709 | 11.7s | 4.8s | 35.5s | 3.4s | 251.3 | 0 | 7 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हेलो।
agent
1.3s
Hello.
हेलो।
customer
2.0s
Hello.
हेलो।
agent
2.6s
Yes.
हां जी।
agent
3.0s
Yes, hello sir. This is Abhinav Gautam calling from JSW One.
हां जी, नमस्कार सर। अभिनव गौतम बात कर रहा था JSW One से।
customer
6.0s
From where?
कहां से?
agent
7.0s
From JSW One.
JSW One से।
customer
8.4s
Yes yes, tell me.
हां हां, बोलिए ना।
agent
9.6s
Sir, is there any requirement from 2.5 to 12 mm?
सर, कोई requirement होगी 2.5 से लेके 12 mm?
customer
11.9s
No no, for now there is nothing at all.
नहीं नहीं, फिलहाल तो कुछ भी नहीं है।
agent
13.6s
Okay sir, if there is anything, let me know, or you are creating the requirement through the card, okay sir?
चलो सर, कुछ भी हो तो बताना आप या card के थ्रू बना रहे हैं requirement, ठीक है सर?
customer
17.1s
Yes, okay.
हां, ठीक है।
agent
18.2s
Okay ji.
ठीक है जी।