Call 21112178584110511 2026-08-04 · abhinav gautam · 0:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The audio cuts off abruptly at the end of the agent's last sentence.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a critical part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook; he immediately asked for a requirement, which is not a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Yes sir, will there be any requirement, sir, in HR?
Summary
The agent introduced himself and JSW One, then immediately asked if the customer had a requirement for HR. The customer stated they had no current need and would call back if one arose. The agent accepted this and ended the call without attempting discovery or setting a specific follow-up.
Coaching
You skipped the opening permission and hook, which led to an immediate shutdown. Always provide a value proposition before asking if the customer has a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir. This is Abhinav Gautam speaking from JSW One. The agent did not ask for permission to speak, which is a critical part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes sir, will there be any requirement, sir, in HR? The agent did not provide a supply or price hook; he immediately asked for a requirement, which is not a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes sir, will there be any requirement, sir, in HR? The agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. If there is, then in the card The agent did not establish a clear, committed next step; the call ended vaguely. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.642 | 7.0s | 3.9s | 20.1s | 2.8s | 265.7 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.6s
Yes
हां जी
agent
3.2s
Yes, hello sir. This is Abhinav Gautam speaking from JSW One.
हां जी, नमस्कार सर। अभिनव गौतम बात कर रहा हूं मैं JSW One से।
customer
6.6s
Go on
बोलिए
agent
7.4s
Yes sir, will there be any requirement, sir, in HR?
जी सर, कोई रिक्वायरमेंट होगी क्या सर HR में?
customer
10.0s
When there is, I will let you know, sir. Right now, there isn't any.
जब होगी आपको बताएंगे सर। अभी फिलहाल नहीं है।
agent
12.8s
Okay sir. If there is, then in the card
ओके सर। अगर हो तो कार्ड में