Call 21112178583963291 2026-08-04 · abhinav gautam · 0:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: The customer responds in a mix of Hindi and Gujarati. A faint automated message is audible at the end.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for a specific callback time after the customer requested to talk later.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the customer requested a callback immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced himself and the company. The customer immediately requested a callback. The agent agreed but failed to schedule a specific time for the follow-up, and the call ended.
Coaching
When a customer asks to talk later, always secure a specific time and day for the callback to ensure the lead isn't lost.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Okay okay. The agent did not ask for a specific callback time after the customer requested to talk later. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the customer requested a callback immediately. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay okay. The agent agreed to the customer's request for a callback but failed to set a specific time, leaving the next step uncommitted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.635 | 4.0s | 2.3s | 23.7s | 2.9s | too short | 0 | 3 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
0.9s
Hello.
customer
1.5s
Yes.
हांजी।
agent
2.0s
Yes, hello sir. This is Abhinav speaking from the JSW One Ghaziabad office.
हां जी, नमस्कार सर। अभिनव बात कर रहा हूं मैं JSW One गाजियाबाद ऑफिस से।
customer
5.5s
Can I talk to you in a little while?
કરું થોડી દેરમાં વાત આપ સે?
agent
7.4s
Okay okay.
unknown
9.0s
Thank you for calling.