Call 34972178531144732 2026-07-29 · abhinav gautam · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise and clatter are present on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be discussed or revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not reference the customer's platform submission and only gave a standard introduction.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before the discovery phase could begin.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
My name is Gautam, I'm calling from JSW One.
Summary
The agent connected with the customer from Globetech and introduced himself. The call ended abruptly immediately after the customer invited the agent to state his purpose. No business requirements, discovery, or pricing were discussed.
Coaching
The call was too short to evaluate fully. Immediately after your introduction, state the reason for the call ('I'm calling about your online enquiry') to quickly establish context and hold the customer's attention.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not reference the customer's platform submission and only gave a standard introduction. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be discussed or revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before the discovery phase could begin. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the point of discussing price or timeline. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | My name is Gautam, I'm calling from JSW One. The agent did not pitch any products, adhering to the rule of not re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.691 | 6.7s | 3.0s | 38.3s | 2.2s | 277.6 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.5s
Hello?
हॅलो?
customer
2.3s
Hello?
हॅलो?
agent
2.9s
Hello?
हॅलो?
customer
3.4s
Globetech?
agent
4.1s
Hello?
हॅलो?
customer
5.1s
Yes?
हां जी?
agent
5.6s
Yes, am I speaking with someone from Globetech, sir?
हां जी, Globetech से बात कर रहे हो सर?
customer
7.6s
Yes, yes.
हां जी, हां जी।
agent
8.3s
Yes, my name is Gautam, I'm calling from JSW One.
जी, मेरा नाम गौतम बात कर रहा हूं, JSW One से।
customer
10.8s
What?
क्या?
agent
11.6s
My name is Gautam, I'm calling from JSW One.
मेरा नाम गौतम बात कर रहा हूं मैं, JSW One से।
customer
14.6s
Yes, tell me.
हां जी बोलिए।