Call 21112178884433611 2026-09-08 · abhinav gautam · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 22 turns, clean transcript (5% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Customer has a brief, slightly muffled side-conversation at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions; the customer immediately took control by asking for the price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The agent asked about a requirement but did not capture any specific details (grade, size, qty, etc.) when the conversation shifted to price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
price
Your rate is high, sir, you are saying it's low.
did well
Hook (supply/price signal)
Sir, do you have any requirement for steel? Our pricing is better than the market right now.
Summary
The agent opened with a price hook, and the customer immediately asked for the rate. Upon hearing the price, the customer objected that it was high. The agent challenged this but failed to handle the objection or pivot to discovery, and the call ended without a clear next step after the customer stated this confusion is why deals don't happen.
Coaching
When the customer immediately asks for price, acknowledge their question but pivot back to discovery to understand their needs before quoting a number.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Sir, do you have any requirement for steel? Our pricing is better than the market right now. The agent delivered a clear, concise price-based hook under 30 seconds. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions; the customer immediately took control by asking for the price. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, do you have any requirement for steel? The agent asked about a requirement but did not capture any specific details (grade, size, qty, etc.) when the conversation shifted to price. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without any committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Your rate is high, sir, you are saying it's low. |
How is ours high, sir? ... Tell me how much higher ours is. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.547 | 15.1s | 12.5s | 45.4s | 3.0s | 270.2 | 0 | 12 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Brother, this is their program, I mean, okay. Hello?
भई ये उनका कार्यक्रम है मतलब ठीक है। Hello?
agent
3.0s
Hello.
agent
3.7s
Yes. Hello sir, this is Abhinav Gautam speaking from JSW One.
हां। नमस्कार सर, अभिनव गौतम बात कर रहा हूं मैं JSW One से।
customer
6.2s
Yes sir, tell me.
बोलिए सर।
agent
7.0s
Sir, do you have any requirement for steel? Our pricing is better than the market right now.
सर कोई रिक्वायरमेंट होगी स्टील में? हमारा प्राइसिंग अभी बेटर चल रहा था अभी मार्केट से।
customer
10.4s
What is your rate right now, sir?
अभी क्या रेट चल रहा है सर आपका?
agent
12.1s
Ours is running around 62 250 right now.
हमारा 62 250 के अराउंड चल रहा है अभी।
customer
14.4s
In E250?
E250 में?
agent
15.2s
Yes, in E250 sir. 2.5 to 12.
हां E250 में सर। ढाई से बारह।
customer
17.4s
2.5 to 12.
ढाई से बारह।
agent
18.2s
Yes.
जी।
customer
18.6s
62 250?
agent
19.6s
250.
customer
20.3s
Your rate is high, sir, you are saying it's low.
ज्यादा रेट है सर आपका, आप कम बोल रहे हो।
agent
22.2s
How is ours high, sir? Just yesterday we
ज्यादा कैसे है सर हमारा? कल ही तो हमने
customer
23.5s
That's the confusion, that's why a deal doesn't happen with you.
वही कन्फ्यूजन होता है इसके लिए आपसे डील होता नहीं।
agent
25.8s
No, what's the confusion?
नहीं, कन्फ्यूजन क्या हुआ?
customer
27.0s
Yes.
हां।
agent
27.8s
Yes?
हां?
agent
28.5s
Tell me how much higher ours is.
हमारा ज्यादा कितना है ये तो बताओ।
customer
30.2s
Sure, sure, I will tell you, sir, along with the requirement.
जरूर जरूर, बताता हूं सर मैं आपको रिक्वायरमेंट के साथ।
agent
32.5s
[inaudible]