Call 21112178591412981 2026-08-05 · abhinav gautam · 0:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: The customer sounds annoyed throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak before the customer interrupted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Call was terminated by the customer's objection before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Call ended before the discovery phase could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
My line is already running with another company.
Summary
The agent introduced himself and JSW One. The customer immediately interrupted, complaining about poor past service and stating they already have a supplier. The agent did not get a chance to respond or proceed with the pitch before the call effectively ended.
Coaching
When faced with an immediate objection about past service, you must first acknowledge the customer's frustration before attempting to proceed; the call ended because the objection was ignored.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir, my name is Gautam, I am speaking from JSW One. Agent did not use the customer's name or ask for permission to speak before the customer interrupted. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Call was terminated by the customer's objection before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Call ended before the discovery phase could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call ended before the agent could pitch any USPs. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Call ended abruptly with no next step discussed or committed. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | My line is already running with another company. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.276 | 3.7s | 9.7s | 22.6s | 3.4s | too short | 0 | 3 | 4 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.7s
Hello.
हॅलो।
customer
2.5s
Dev Automates Private Limited.
देव ऑटोमेट्स प्रायव्हेट लिमिटेड।
agent
4.5s
Yes.
हां जी।
agent
5.0s
Yes, hello sir, my name is Gautam, I am speaking from JSW One.
हां जी नमस्कार सर, मेरा नाम गौतम बात कर रहा हूं JSW One से।
customer
8.4s
Oh man, you just let it be, sir. Please delete my number. You guys won't be able to do it, sir. Your service is very poor.
अरे यार आप रहने दो सर, मेरा ना नंबर डिलीट कर दो प्लीज यार। आप लोगों से नहीं हो पाएगा सर। आपकी सर्विस बहुत पुअर है।
customer
14.4s
My line is already running with another company.
मेरी लाइन ही चल रही है दूसरी कंपनी के साथ।