Call 21112178591430261 2026-08-05 · abhinav gautam · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present but doesn't significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.44
confidence high · +6/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, such as what they manufacture or their monthly tonnage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
चलो, मेरे को एक बार आप ना जरा आधा घंटे का टाइम दो। मैं अभी पूछ के ना एक बार आपसे बात करता हूं।
Summary
The customer stated a requirement for 2mm HRPO and immediately asked for the rate. The agent quoted a price of 59 ex-Ghaziabad. The customer asked for 30 minutes to consult internally and said they would call back. The agent agreed to send his contact number via WhatsApp, and the call ended without a firm next step.
Coaching
When a customer asks for price immediately, you must first ask a few discovery questions (e.g., 'To give you the best price, may I ask what you manufacture?') to build value before quoting.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | हां जी, नमस्कार सर। मैं देव गौतम बात कर रहा हूं JSW One से। The agent identified himself and JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | सर कोई steel में requirement रहती है सर अभी कंपनी में? The agent did not lead with a supply or price hook, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, such as what they manufacture or their monthly tonnage. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation went directly to a price quotation upon the customer's request. |
| SL5 Qualify | 2 | fail | – | 0.0 | तो अभी कोई है requirement सर HRPO में? The agent asked if there was a current requirement but failed to capture any specific details like quantity, full grade, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | मैं WhatsApp पे डाल दे रहा हूं अपना नंबर, ठीक है? आप... The call ended without a committed next step; the agent only offered to send his number, rather than scheduling a callback or sending a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | चलो, मेरे को एक बार आप ना जरा आधा घंटे का टाइम दो। मैं अभी पूछ के ना एक बार आपसे बात करता हूं। |
मैं WhatsApp पे डाल दे रहा हूं अपना नंबर, ठीक है? आप... |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.509 | 16.9s | 16.3s | 52.8s | 3.0s | 220.1 | 0 | 12 | 14 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
customer
2.5s
Hello?
हेलो?
customer
3.2s
Yes.
हां जी।
agent
4.0s
Yes, hello sir. I am Dev Gautam speaking from JSW One.
हां जी, नमस्कार सर। मैं देव गौतम बात कर रहा हूं JSW One से।
customer
7.2s
From where, sir?
कहां से जी?
agent
8.0s
From JSW.
JSW से।
customer
9.3s
Yes.
हां जी।
agent
9.9s
Sir, is there any requirement for steel in the company right now?
सर कोई steel में requirement रहती है सर अभी कंपनी में?
customer
12.4s
In steel, we have a requirement for HRPO, uh, in 2 mm.
Steel में HRPO की requirement होती है हमारे को, uh, 2 mm में।
agent
16.8s
HRPO.
customer
17.8s
HRPO.
customer
20.0s
Yes, tell me.
हां, बताइए।
agent
21.3s
So is there any requirement now, sir, for HRPO?
तो अभी कोई है requirement सर HRPO में?
customer
22.9s
You tell me its rates once.
मेरे को आप उसका rates बताइएगा एक बार।
agent
24.8s
Let's see. Its rate is our 59.
देखते हैं। उसका rate है हमारा 59।
customer
28.2s
Pardon?
हैं जी?
agent
28.8s
59, 59-59, ex-Ghaziabad, 59.
customer
31.8s
Fifty-nine rupees for HRPO?
उनसठ रुपए HRPO?
agent
33.8s
Yes, 59.
हां, 59।
customer
34.9s
It's 59, right?
59 हो गया ना?
agent
35.8s
Yes.
हां जी।
customer
37.0s
Okay, give me half an hour's time. I will ask and then talk to you once.
चलो, मेरे को एक बार आप ना जरा आधा घंटे का टाइम दो। मैं अभी पूछ के ना एक बार आपसे बात करता हूं।
agent
40.5s
I am putting my number on WhatsApp, okay? You...
मैं WhatsApp पे डाल दे रहा हूं अपना नंबर, ठीक है? आप...
customer
42.2s
Yes, put it on WhatsApp, okay.
हां WhatsApp डाल दो, ठीक है।
agent
43.4s
Okay.
ठीक है।