Call 21112178886204681 2026-09-08 · abhinav gautam · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Significant background chatter on the agent's side, but the main speakers are intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: pipe
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +1/−7
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company, but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they needed a different product.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
do you have any requirement in HR?
Summary
The agent contacted a registered lead to inquire about HR sheet requirements. The customer immediately stated they needed pipe, which is a product JSW One does not sell. After the agent clarified this, the customer confirmed they had no other requirement, and the call was concluded.
Coaching
Start your calls by greeting the customer by name and asking for permission to speak; this builds rapport before you ask about their requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir, this is Abhinav Gautam calling from JSW One. The agent identified themself and the company, but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, your account was registered, do you have any requirement in HR? The agent did not lead with a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they needed a different product. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | do you have any requirement in HR? The agent successfully asked if a requirement existed, which is the primary goal of this step. The rest was not possible as the customer had no requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, fine sir, okay, thank you. The call was ended without establishing any specific next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.531 | 12.8s | 11.3s | 40.9s | 3.6s | 262.5 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
हॅलो.
agent
1.8s
Yes, hello sir, this is Abhinav Gautam calling from JSW One. Hello.
हां नमस्कार सर, अभिनव गौतम बात कर रहा हूं मैं JSW One से। हॅलो।
customer
4.2s
Where are you calling from, sir?
कहां से बात कर रहे हैं सर?
agent
5.2s
I'm calling from JSW One, sir, Abhinav Gautam.
JSW One से बात कर रहा हूं सर, अभिनव गौतम।
customer
7.8s
Yes, tell me, sir.
हां बोलिए ना सर।
agent
8.2s
Sir, your account was registered, do you have any requirement in HR? Our team gave us your number.
सर आपका अकाउंट रजिस्टर्ड था, HR में कोई requirement है क्या? आपको हमारी टीम ने आपका नंबर दिया था हमें।
customer
11.8s
Round 100.
agent
13.0s
What?
क्या?
customer
13.5s
Uh, what is the size, sir? I have a requirement for pipe, sir.
अह size क्या है सर? मेरेको तो pipe का requirement है सर।
agent
15.8s
Pipe, we deal in HR sheets, sir.
Pipe, हम HR sheet करते हैं सर।
customer
17.0s
Yes, that is very old, sir. For that, we have already purchased it and even supplied it to JSW.
हां वो तो कब का पुराना हो गया सर। उसके लिए तो हमने खरीद भी लिया है, JSW को supply भी कर दिया।
agent
21.0s
Hello.
हॅलो।
customer
21.3s
Okay, well, right now there is no requirement, I mean.
अच्छा, चलो अभी नहीं है कोई मतलब requirement.
agent
22.8s
No, no, sir?
नहीं नहीं सर?
customer
23.3s
No, no, sir.
नहीं नहीं सर।
agent
23.8s
Okay, fine sir, okay, thank you.
चलो ठीक है सर, okay, धन्यवाद।