Call 21112178583902391 2026-08-04 · abhinav gautam · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent confirmed stock in Ghaziabad, but the customer required delivery in Ludhiana.
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself but did not ask for permission to speak, jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly from introduction to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six required discovery questions about the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement for steel, sir? ... 3 mm. And what was the width? ... 1250. Will coil do?
Summary
The agent contacted a customer who confirmed an immediate requirement for 3mm HR coils in Ludhiana. The agent established that stock was available in Ghaziabad, but not locally for the customer. The customer then ended the call abruptly, stating they would call back, before any next steps could be agreed upon.
Coaching
You must follow the pitch structure by getting permission to speak and delivering the hook before asking about requirements; skipping these steps leads to short, unsuccessful calls.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes sir, I am speaking from JSW One. Do you have any requirement for steel, sir? The agent introduced himself but did not ask for permission to speak, jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly from introduction to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six required discovery questions about the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for steel, sir? ... 3 mm. And what was the width? ... 1250. Will coil do? The agent successfully identified a current requirement and captured the material, thickness, width, and location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Brother, I will call you. The customer ended the call before the agent could establish a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.528 | 16.1s | 14.4s | 44.5s | 2.6s | 309.3 | 0 | 12 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello?
हेलो?
agent
6.1s
Hello?
हेलो?
customer
8.3s
Hello?
हेलो?
agent
9.0s
Yes, hello sir. I am Abhinav Gautam speaking from JSW One.
हां, नमस्कार सर। अभिनव गौतम बात कर रहा हूं मैं JSW One से।
customer
12.2s
From where, sir?
कहां से जी?
agent
13.1s
From JSW One.
JSW One से।
customer
14.6s
I can't hear you, sir. Where are you calling from?
आवाज नहीं आ रही सर आपकी। कहां से कह रहे हो?
agent
16.4s
Can you hear me now, sir?
अब आ रही है सर?
customer
17.6s
Hello?
हेलो?
agent
18.5s
Hello, can you hear my voice now, sir?
हेलो, अब आ रही है सर आवाज?
customer
20.0s
Yes, yes brother.
हां जी, हां जी भैया।
agent
21.2s
Yes sir, I am speaking from JSW One. Do you have any requirement for steel, sir?
जी सर, मैं JSW One से बात कर रहा हूं। कोई रिक्वायरमेंट होगी सर स्टील में?
customer
24.2s
Sir, there is a requirement for sheets, 3 mm.
सर चद्दर की रिक्वायरमेंट रहती है जी, 3 mm की।
agent
26.5s
3 mm. And what was the width?
3 mm. और विड्थ क्या थी?
customer
27.9s
Yes?
हां जी?
agent
28.6s
Width, the width.
विड्थ, चौड़ाई।
customer
29.8s
The width is 1250, sir.
चौड़ाई सर 1250.
agent
31.8s
1250. Will coil do? Coil, I mean, cut from a coil...
1250. कॉइल चलेगी? कॉइल मतलब, कॉइल से काट के...
customer
34.2s
Yes, yes, coil, I need it in coil form only, sir. Three coils, four coils, give as many as you can.
हां जी, हां जी, कॉइल, कॉइल फॉर्म ही चाहिए सर। तीन कॉइल, चार कॉइल जितने देने हैं दे दो।
agent
37.8s
We have stock in Ghaziabad, sir.
गाजियाबाद में हमारे पास स्टॉक पड़ा है सर।
customer
39.7s
No sir, Ludhiana, in Ludhiana.
नहीं सर, लुधियाना, लुधियाना में।
agent
41.2s
Brother, do that Ludhiana.
भैया वो लुधियाना करो।
customer
42.8s
Ludhiana.
लुधियाना।
agent
43.3s
You'll get it in Ludhiana, sir, but...
लुधियाना मिल जाएगा सर, लेकिन...
customer
44.3s
The number is 869, right? Brother, I will call you.
869 है ना नंबर? भैया मैं करता हूं आपको फोन।