Call 21112178851275651 2026-09-04 · abhinav gautam · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +14/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk; he jumped directly into referencing a past requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent opened by referencing a past lead, not by signaling a price or supply benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business (manufacturing type, volume, suppliers, etc.).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I was asking, besides this, do you have any other requirement in HR that we can serve?
Summary
The agent called to follow up on a previous HR sheet requirement. The customer explained that the order was on hold because they are waiting for confirmation from their end-customer for an export procedure. The agent asked for other current requirements, but the customer had none, promising to share any future needs. The call ended without a concrete next step.
Coaching
When a follow-up on an old requirement stalls, pivot to a full discovery process to uncover new opportunities instead of just asking for a requirement and ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, you had a requirement last month, right? Agent did not ask if it was a good time to talk; he jumped directly into referencing a past requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent opened by referencing a past lead, not by signaling a price or supply benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business (manufacturing type, volume, suppliers, etc.). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched at any point in the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | I was asking, besides this, do you have any other requirement in HR that we can serve? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright sir, okay. The call ended without a committed next step; the agent accepted the customer's vague promise to 'share if there is any'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.369 | 13.6s | 23.3s | 48.1s | 3.8s | 300.0 | 0 | 8 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हेलो
agent
0.8s
Hello
हेलो
customer
1.6s
Hello
हेलो
agent
2.4s
Sir, greetings. This is Abhinav Gautam speaking from JSW One.
सर नमस्कार, अभिनव गौतम बात कर रहा था मैं JSW One से।
customer
5.5s
Yes, greetings sir, please speak.
हां, नमस्ते सर जी, बोलिए।
agent
7.0s
Sir, you had a requirement last month, right? The one that was put on hold for two weeks, for a 3 1250 sheet.
ये सर आपकी requirement थी ना last month एक जो दो week के hold पे गई थी, तीन बार सौ पचास तक की sheet वाली।
customer
11.2s
Oh, which one? One minute, let me check.
ओह, कौनसी? एक मिनट, मैं चेक करता हूं।
customer
15.5s
The one I shared with you last month, right?
Last month में आपको share किया था वो ना?
agent
17.4s
Yes, it was an HR requirement.
हां, HR की requirement थी।
customer
18.9s
Yes sir, actually that has been proceeded with. From our customer, the next one, we haven't received any reply regarding that yet.
हां सर, actually वो proceed कर दिया आगे। अपने जो customer है आगे वाले, उनसे अभी तक कोई reply नहीं आया उसके regarding.
customer
24.2s
Our follow-up is ongoing.
हमारा follow up चल रहा है।
agent
25.0s
Yes?
हां?
agent
25.3s
Hmm hmm.
हम्म हम्म।
customer
25.8s
Yes, our follow-up is on... our follow-up is ongoing, sir. I am also sending them reminders. But a response from them is still pending. Because this is an export procedure, right, it takes a little time for confirmation.
हां, हमारा follow up चल... हमारा follow up चल रहा है सर जी। मैं भी reminder डाल रहा हूं उनको। पर उनसे वही response आना बाकी है। क्योंकि ये export procedure है ना, थोड़ा टाइम लगता है confirmation के लिए।
agent
32.8s
Okay, that's not a problem. I was asking, besides this, do you have any other requirement in HR that we can serve?
चलो, वो तो कोई दिक्कत नहीं है। मैं ये पूछ रहा था, कोई और भी इसके अलावा HR में requirement है आपकी जो हम serve कर पाएं?
customer
36.5s
No, if there is any requirement, I will share it with you, sir.
नहीं, कोई requirement होगी तो मैं आपको share कर दूंगा सर जी।
agent
39.0s
Alright sir, okay.
ठीक है सर, okay.
customer
40.0s
Okay, brother, yeah, thanks.
Okay, भैया, yeah, thanks.