Call 21112178841704391 2026-09-03 · abhinav gautam · 2:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 29 turns, clean transcript (0% inaudible) | Hindi | 29 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +2/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type and application, failing to meet the 'partial' threshold for discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
A future requirement was identified ('after one or two months'), but the agent failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with an exchange about contact details, but no specific next action (quote, callback, walkthrough) was agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The customer, a trader of fire equipment who is also setting up a manufacturing plant, has a future requirement for HR coil and pipes in 1-2 months. The agent identified the future need and confirmed material availability but failed to conduct proper discovery, educate the customer on the platform, or establish a firm next step. The call ended with the customer agreeing to save the agent's number for future contact when the requirement arises.
Coaching
When a customer gives you a future timeline like 'one or two months', you must lock in a specific callback date to ensure we don't lose the lead.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a direct jump to a requirement question, lacking the intended warmth or positioning as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
None of the four basic profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only asked about the business type and application, failing to meet the 'partial' threshold for discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits; he only explained how to contact him personally for a quote. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
A future requirement was identified ('after one or two months'), but the agent failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with an exchange about contact details, but no specific next action (quote, callback, walkthrough) was agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.556 | 30.6s | 24.4s | 66.0s | 4.3s | 335.3 | 0 | 15 | 14 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.8s
Yes, hello. I am Abhinav Gautam speaking from JSW One.
जी नमस्कार, अभिनव गौतम बात कर रहा हूँ मैं JSW One से।
customer
7.6s
Where are you calling from?
कहां से बात कर रहे हो?
agent
8.8s
JSW One.
customer
9.9s
Yes, tell me.
हां जी, बोलिए।
agent
11.0s
Your firm was listed, do you have any requirement in steel, sir?
ये आपका फर्म लिस्टेड था, कोई steel में रिक्वायरमेंट होगी सर?
customer
13.6s
No, not at the moment, the requirement will be after one or two months.
नहीं, अभी फिलहाल नहीं, एक-दो महीने के बाद रिक्वायरमेंट रहेगी।
agent
16.3s
After two months, okay.
दो महीने बाद, ठीक है।
customer
17.3s
Yes, I am setting up my manufacturing plant right now.
हां, अभी मेरा मैन्युफैक्चरिंग प्लांट डाल रहे हैं।
agent
19.4s
Okay, what is the manufacturing for, what will it be?
जी, किस चीज का डाला हुआ है मैन्युफैक्चरिंग में जैसे कि रहेगी?
customer
21.3s
Huh?
हां?
agent
21.8s
What will your manufacturing be for?
किस चीज की मैन्युफैक्चरिंग रहेगी आपकी?
customer
23.1s
This is mine for sheet metal, for that fire box that comes.
ये मेरा sheet metal का है, वो fire का box-box आता है ना।
agent
26.1s
Okay sir, if you use HR in this, you will get it from us.
ठीक है सर, इसमें तो HR यूज़ करोगे तो मिल जाएगा वो हमारे पास।
customer
28.3s
And will I get Jindal C class pipe in this?
और ये इसमें Jindal C class pipe मिल जाएगा?
agent
30.7s
Yes, you will get all this.
हां, ये सब तो मिल जाएगा।
customer
32.0s
Okay, so how will I get to know its pricing, what?
Okay, तो सर उसका pricing कैसे मेरे को पता चलेगा, क्या?
agent
34.3s
For pricing, you can ask me on a daily basis, and I will tell you when you, I mean, when your firm is set up a little.
Pricing आप मेरे से पूछोगे daily basis पे तो मैं बता दूंगा जब आपको मतलब, जब आपके फर्म setup हो जाए ना थोड़ी सी।
customer
38.1s
Mine, mine is already running. My pipe trading is running.
मेरा मेरा इसका चालू है अभी। Pipe का तो मेरा trading का वो चालू है।
agent
40.9s
Is it for pipe trading?
Pipe का trading का है क्या?
customer
41.9s
Trading, and I have the entire fire equipment trading and wholesale, you see.
Trading और मेरा पूरा fire equipment का trading और wholesale है ना।
agent
44.7s
Yes, so okay, if you have a requirement of five-ten tons, you can check the rate with us.
जी, तो ठीक है आप कोई पांच-दस ton की रिक्वायरमेंट हो तो आप उसका रेट चेक कर लेना हमसे।
customer
47.7s
So do I have to check online or will I have to call you?
तो उसमें online चेक करना है कि आपको call करना पड़ेगा?
agent
49.6s
You will have to send me a mail or send it on WhatsApp with the delivery address, with the requirement, how many tons are needed, where it's needed.
मुझे आपको mail डालना पड़ेगा या WhatsApp पे डालना पड़ेगा delivery address के साथ, रिक्वायरमेंट के साथ, कि कितना ton चाहिए, कहां पे चाहिए।
customer
53.9s
So what is your name, sir?
तो ये आपका नाम क्या है सर?
agent
55.4s
Abhinav Gautam.
अभिनव गौतम।
customer
56.3s
Abhinav, right? Okay. I'll save your number.
अभिनव ना? Okay. मैं आपको save कर लेता हूं।
agent
58.1s
Yes, I have sent a message on WhatsApp. Don't do it on this number, I've sent it on WhatsApp, do it on that one. Okay?
हां, WhatsApp पे डाला मैंने मैसेज। इस नंबर को मत करना, WhatsApp पे डाला है ना, उसपे कर देना। ठीक है?
customer
61.6s
Okay sir.
agent
62.5s
Okay.