Call 21112178884422161 2026-09-08 · abhinav gautam · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:high) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer ended the conversation before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked for a requirement, they failed to schedule a specific callback date after the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a firm next step; sending a number is not one of the three required outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
No no, I have just registered the account. If there is anything in the future, I will tell you.
did well
Warm welcome opener
Greetings sir, I am Abhinav Gautam speaking from JSW One. Sir, your account was registered...
Summary
The agent contacted a newly registered user. The customer stated they had no immediate requirement and had just registered to explore, promising to reach out in the future. The agent accepted this, offered to send their number, and ended the call without performing discovery or setting a specific follow-up.
Coaching
When a customer says they've 'just registered to check,' handle the objection by offering a sample of current market pricing to provide immediate value and keep them engaged.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Greetings sir, I am Abhinav Gautam speaking from JSW One. Sir, your account was registered... The agent provided a professional opening and correctly referenced the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any questions to verify the customer's profile (name, city, role, contact). |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer ended the conversation before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get an opportunity to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | did you have any requirement for steel? While the agent asked for a requirement, they failed to schedule a specific callback date after the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a firm next step; sending a number is not one of the three required outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | No no, I have just registered the account. If there is anything in the future, I will tell you. |
I am sending you a message, you can save my number, so in the future it will be easy for you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.582 | 8.2s | 5.9s | 38.9s | 3.5s | 343.9 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.2s
Hello
हेलो
agent
2.8s
Hello
हेलो
customer
3.4s
Yes
जी
agent
3.8s
Greetings sir, I am Abhinav Gautam speaking from JSW One.
नमस्कार सर, मैं अभिनव गौतम बात कर रहा हूं JSW One से।
customer
5.7s
Yes, tell me.
जी बोलिए।
agent
6.4s
Sir, your account was registered, so did you have any requirement for steel?
आपका सर account register हुआ था तो कोई requirement थी क्या steel में आपकी?
customer
8.6s
No no, I have just registered the account. If there is anything in the future, I will tell you.
नहीं नहीं, मैंने just account register करके रखा है, future में कुछ होगा तो बोलूंगा मैं।
agent
12.5s
I am sending you a message, you can save my number, so in the future it will be easy for you.
मैं आपको message डाल दे रहा हूं, आप मेरा number save कर लेना, तो in future आपको फिर easy रहेगा।
customer
16.1s
Okay.
ठीक है।
agent
16.4s
Okay sir?
ठीक है सर?
customer
17.0s
Okay.