Call 21112178584285591 2026-08-04 · abhinav gautam · 2:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 34 turns, clean transcript (0% inaudible) | Hindi | 34 | supply_led (campaign_name:medium) |
Audio: clear: The conversation is argumentative, which sometimes affects clarity, but it is mostly understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +2/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified themself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a sales hook; instead, the call immediately became a confrontation about a procurement inquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions to understand the customer's business; the questions were about an inquiry the agent had sent to the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The call appears to be a procurement follow-up, not a sales call. The agent, representing JSW One as a buyer, confronted the contact (a potential supplier) about a slow response to an inquiry for HR plates. The conversation quickly became an argument, resulting in the agent telling the supplier to hang up and not call again.
Coaching
Maintain a professional and calm tone at all times, even when frustrated. Antagonizing the other party makes it impossible to achieve your goal and ends the call negatively.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir. This is Abhinav Gautam speaking from JSW One. Agent identified themself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a sales hook; instead, the call immediately became a confrontation about a procurement inquiry. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions to understand the customer's business; the questions were about an inquiry the agent had sent to the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any JSW One USPs; the conversation was an argument about a procurement request. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not attempt to qualify the customer for a sale; the context was reversed, with the agent acting as the buyer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So yes, disconnect it. Don't call on this number again. Call ended with the agent telling the customer to hang up and not call back, with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.707 | 72.5s | 30.0s | 31.5s | 43.0s | 168.0 | 0 | 17 | 17 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello, hello.
हॅलो हॅलो
agent
2.2s
Yes, hello sir. This is Abhinav Gautam speaking from JSW One.
हां नमस्कार सर, अभिनव गौतम बात कर रहा हूं मैं JSW One से।
customer
5.1s
From where?
कहां से?
agent
5.6s
From JSW One.
JSW One से।
customer
6.5s
Hello.
हॅलो।
agent
7.6s
Yes, please speak.
हां जी बोलिए।
customer
8.4s
Yes sir, will there be any requirement in HR, sir?
जी सर, कोई HR में रिक्वायरमेंट होगी क्या सर?
agent
10.3s
It has been sent to you, sir. 12 mm, 2.5 meter, 12 meter, 10 plates.
डाली हुई है सर आपको 12 mm, ढाई मीटर, 12 मीटर, 10 plate.
customer
14.0s
Okay, this is in 2500 width, right?
अच्छा ये 2500 की विड्थ में है ना?
agent
16.3s
And 16 mm is also needed in 2500 width, 6 plates.
और 16 mm भी चाहिए 2500 की विड्थ में, 6 plate.
customer
18.6s
Doesn't 1500 work?
1500 में नहीं चलता?
agent
19.8s
No.
नहीं।
customer
20.8s
It's needed in 2500. Maybe Abdul had given the rates, right? So the rates seemed high, maybe.
2500 में चाहिए। शायद रेट दिए थे ना अब्दुल ने? तो रेट ज्यादा लगे थे शायद।
agent
24.7s
When were they given?
कब दिए थे?
customer
25.6s
This was probably on 26th June, I spoke with Abdul.
ये 26 जून में शायद बात हुई थी अब अब्दुल से।
agent
27.3s
I have sent the inquiry. You gave the rates this morning. 26th June, man, you are quite a psychic.
इंक्वायरी भेजी है मैंने। आज सुबह रेट आपने दे दिए। 26 जून को यार, तो बहुत अंतर्यामी हो आप तो।
customer
31.2s
Brother, you are not talking calmly, sir. At least tell me. I was asking, on 26th June, Abdul had given you the rate, at that time our price was also high.
आप तो भाई आराम से बात ही नहीं कर रहे सर। बता तो दो। मैं पूछ रहा था 26 जून में आपको रेट दिया था अब्दुल ने, उस टाइम प्राइस भी ज्यादा था हमारा।
agent
35.3s
I have sent you an inquiry today. You will give the rate after four days, then you will say that I had given the rates, you didn't place the order. For four days, rates don't come from your side.
मैंने आज आपको इंक्वायरी डाली है। आप चार दिन बाद रेट दोगे, तब कहोगे कि मैंने रेट दिए थे, आपने ऑर्डर नहीं दिया। चार-चार दिन आपके यहां से रेट नहीं आते।
customer
40.3s
Today I... in the morning... Yes, speak.
आज मैंने सुबह की... हां बोलो।
agent
42.0s
I have sent an inquiry this morning. Now you are asking me if there is any inquiry.
सुबह की मैंने इंक्वायरी डाली हुई है। अब आप मेरे से ये पूछ रहे हो कि कुछ इंक्वायरी है।
customer
44.5s
To whom did you send it? To whom did you send it? Sir, why are you telling me off after sending it to some random person?
किसे डाली? किसे डाली है? सर रैंडम किसी भी इंसान को डाल के मुझे क्यों सुना रहे हो आप?
agent
47.0s
Okay, random means this Abdul is random? Is Abdul random at your place?
अच्छा रैंडम मतलब ये अब्दुल जो है वो रैंडम है? अब्दुल आपके यहां जो रैंडम है वो?
customer
49.3s
Then say that you sent it to Abdul. I will take your inquiry from him then.
तो ये बोलो ना अब्दुल को डाली है आपने। मैं उससे लूं फिर इंक्वायरी आपकी।
agent
51.9s
This is the thing.
ये चीज है।
customer
52.6s
You don't even know to whom...
ये पता ही नहीं आपको किस...
agent
53.4s
No, so is Abdul random? From Abdul's side, in four-four days...
नहीं तो अब्दुल रैंडम है? अब्दुल के यहां से चार-चार दिन में...
customer
55.0s
The offer comes in four-four days from Abdul's side.
चार-चार दिन में ऑफर आता है अब्दुल के यहां से।
agent
56.7s
So what do you think?
तो आप क्या सोचते हो?
customer
57.3s
I am telling you in an hour.
मैं अभी एक घंटे में बता रहा हूं।
agent
58.2s
Man, in the last one month, I have received calls from 15 such people who say send it to me.
यार मेरे पास पिछले एक महीने में ऐसे 15 लोगों के फोन आ गए जो कहते हैं मुझे डाल दो।
customer
101.2s
So I... Who is it? Who, who, who is going to do it? Let that be known.
तो मैं... कौन है? कौन, कौन, कौन करने वाला है? वो पता लगे।
agent
103.2s
Yes, I am not sending it, man. Not sending it. I didn't call, did I?
हां नहीं डाल रहा यार। नहीं डाल रहा। मैंने तो फोन नहीं किया ना।
customer
104.9s
I didn't call you. Now I am disconnecting the call. I am disconnecting the call.
मैंने तो फोन नहीं करा आपको। अब मैं काट रहा हूं ना फोन। मैं काट रहा हूं फोन।
agent
107.0s
So yes, disconnect it. Don't call on this number again.
तो हां तो काट दो। दोबारा मत करना इस नंबर पे फोन।