Call 34972178298485344 2026-07-02 · abhinav gautam · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk on the customer's side, especially at the beginning.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: C channel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +10/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any fields from a prior submission; the conversation immediately pivoted to a new product.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic requirement check, not by referencing a platform submission or the customer's inquiry.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, usage, or procurement habits for the new requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, will you have any requirement for HR CR this month?
Summary
The agent called to ask about HR/CR requirements. The customer stated they had no need for HR/CR but required C channel. The agent did not probe for details, instead asking the customer to share the requirement on WhatsApp, and the call ended on that agreement.
Coaching
When a customer mentions a new requirement like 'C channel', ask for basic specs like size and quantity on the call before moving to WhatsApp.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent opened with a generic requirement check, not by referencing a platform submission or the customer's inquiry. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any fields from a prior submission; the conversation immediately pivoted to a new product. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, usage, or procurement habits for the new requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price or a timeline for a quote, only agreeing to connect on WhatsApp to receive the requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, will you have any requirement for HR CR this month? The agent did not pitch any products or USPs, thus avoiding any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.604 | 13.6s | 8.9s | 49.5s | 3.0s | 277.9 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
1.9s
Hello.
unknown
2.8s
Tell me the location.
Location bataiye.
customer
3.8s
Vivekanand services.
agent
5.0s
Yes, hello sir, I am Gautam speaking from JSW One.
जी नमस्कार सर, मैं गौतम बात कर रहा हूं JSW One से।
customer
7.2s
Hmm.
हम्म।
agent
7.8s
Sir, will you have any requirement for HR CR this month?
सर HR CR में कोई रिक्वायरमेंट होगी इस मंथ आपको?
customer
10.0s
In what?
किसमें?
agent
10.7s
In HR CR.
HR CR में।
customer
12.1s
Uh, not in HR CR right now, but there is for C channel.
अं HR CR में तो अभी नहीं है, लेकिन C channel में है।
agent
14.8s
You have a requirement for C channel right now?
C channel में है अभी आपको रिक्वायरमेंट?
customer
16.3s
Yes, I do.
हां है।
agent
17.0s
Then share the requirement with me, if I can provide a quotation if the rate
तो आप मुझे शेयर कर दो अगर रिक्वायरमेंट, अगर मैं कोटेशन प्रोवाइड कर देता हूं अगर रेट
customer
20.0s
Where do I have to share it?
कहां पे शेयर करना है?
agent
21.2s
Send it to me on WhatsApp.
मुझे WhatsApp पे आप भेज दो।
customer
22.5s
Send me a 'hi' on WhatsApp, I will share it.
WhatsApp मुझे hi करिए, मैं शेयर करता हूं।
agent
24.5s
Yes, will that work?
हां, चलेगा?
customer
25.5s
Hmm.
हम्म।
agent
25.8s
Alright, okay sir, thank you.
ठीक है, okay sir, thank you.