Call 21112178591310581 2026-08-05 · abhinav gautam · 2:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 38 turns, clean transcript (0% inaudible) | Hindi | 38 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +26/−14
from 35 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent did not ask for permission to speak, jumping directly to a business question after the greeting.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
agent only asked about the customer's business type, failing to probe for volume, application, or other key discovery points.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Closure with next step
agent did not secure a committed next step for follow-up, leaving the next action entirely up to the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
did well
Hook (supply/price signal)
I mean our rate is lower than the market. By one, two, three hundred.
Pitch (2-3 USPs)
So that is available with us now. We have started keeping it.
Summary
The customer, a trader, had a recurring requirement for 'table top' material, which they were previously told was unavailable in Maharashtra. The agent successfully corrected this misinformation, stating the product is now stocked locally. The customer had no immediate need but promised to contact the agent in 10-15 days when the next requirement arises.
Coaching
You correctly handled the customer's main concern about product availability, but you must lead the discovery and closing stages more firmly; ask questions to understand their business size and set a specific date to call them back.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, is there any requirement for steel this month? agent did not ask for permission to speak, jumping directly to a business question after the greeting. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | I mean our rate is lower than the market. By one, two, three hundred. agent provided a clear and singular price-based hook early in the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | So yours is a trading firm, right? agent only asked about the customer's business type, failing to probe for volume, application, or other key discovery points. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | So that is available with us now. We have started keeping it. agent correctly pitched the new availability of 'table top' material in direct response to the customer's stated need. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement now, sir? In steel, in metal? agent successfully asked about a current requirement; the customer confirmed they had none at the moment. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. agent did not secure a committed next step for follow-up, leaving the next action entirely up to the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.453 | 30.1s | 36.4s | 76.5s | 5.4s | 318.9 | 0 | 19 | 19 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हेलो?
agent
1.3s
Hello?
हेलो?
customer
2.1s
Yes?
हां?
agent
2.6s
Speak.
बोलिए।
agent
3.5s
Yes, hello sir. This is Gautam speaking from JSW One.
जी, नमस्कार सर। मैं गौतम बात कर रहा था मैं JSW One से।
customer
6.7s
Yes yes, speak.
हां हां, बोलिए।
agent
8.2s
Sir, is there any requirement for steel this month?
सर कोई steel में requirement है इस month?
customer
10.9s
There is a requirement, but you people's reply didn't come immediately.
Requirement है ही requirement, लेकिन आप आप लोगों का reply नहीं आया था अभी तुरंत।
agent
14.5s
Yes, immediately because your requirement was tagged to the wrong person.
हां, तुरंत क्योंकि वो गलत आदमी को tag हो गई थी आपकी जो requirement ना।
customer
17.8s
Yes.
हां।
agent
18.5s
It was tagged to the wrong person, that's why.
वो गलत आदमी को tag हो गई थी आपकी इसलिए।
agent
20.6s
Is there any requirement now, sir? In steel, in metal?
अभी है कोई requirement सर आपको? Steel में, metal में?
customer
22.3s
No, not currently.
नहीं, अभी नहीं है current.
agent
23.7s
So yours is a trading firm, right?
तो ये trading का ही है ना आपका तो main firm?
customer
25.0s
Yes yes yes yes.
हां हां हां हां।
agent
26.1s
In HR coil, sir, the order can be placed. I mean our rate is lower than the market. By one, two, three hundred.
HR coil में सर हो जाएगा order. मतलब हमारा rate कम ही है market से। एक दो तीन सौ।
agent
30.1s
So I have sent my number. If any requirement comes then
तो मैंने अपना नंबर भेज दिया है। कोई requirement आए तो
customer
32.0s
Speak, sir.
बोलो सर।
customer
32.6s
Okay, I have a regular requirement for this, but they, you know, don't want this reel cut material. They want table top material.
ठीक है, मेरे को इसकी regular requirement होती है, लेकिन उनको है ना, यह reel cut नहीं चाहिए रहता है material. Table top material चाहिए रहता है।
agent
37.8s
Table top...
customer
38.3s
For them, in a month... I mean, they don't want reel cut.
उनको महीने में मतलब reel cut नहीं चाहिए उनको।
customer
41.2s
The one that comes from the company in a packet, packet, you know, in packet form.
जो कंपनी में से वो packet packet ये होता है ना, packet form में।
agent
44.2s
So that is available with us now. We have started keeping it. Now I'm telling you.
तो वो अभी मिलता है हमारे पास। अब रखने लगे हैं। अब बता रहे हैं।
customer
46.3s
But I had spoken in between with one of your executives, and he said that the material comes from Gujarat, we don't keep the material here in Maharashtra, so it will be expensive for you, you will only get reel cut here.
वो लेकिन मैंने बीच में बात किया था कोई आपके ही executive से, तो वो बोले वो Gujarat से आता है माल, इधर हम Maharashtra में नहीं रखते हैं माल, तो वो आपको महंगा पड़ेगा, इधर reel cut ही मिलेगा।
agent
53.8s
No, it will be available. We have started from last month.
नहीं, मिल जाएगा। अब last month से चालू करा है।
customer
55.6s
Yes?
हां?
agent
56.2s
We have started from last month itself.
Last month से ही चालू करा है हमने।
customer
57.8s
Okay.
agent
58.9s
Okay?
ठीक है?
customer
59.4s
Okay, so I get a regular requirement for this, so next time it comes, in about ten-fifteen days, I will contact you.
ठीक है, तो इसकी तो मेरे को आती है regular requirement, तो मैं अभी next time आएगी अभी दस पंद्रह दिन में तो आपको मैं contact करता हूं।
customer
64.5s
Your email ID and that WhatsApp number, is this the WhatsApp number?
आपका email ID और वो WhatsApp number, WhatsApp यही है?
agent
67.1s
Yes, for WhatsApp, I have sent you a message.
हां, WhatsApp मैंने डाल दिया message आपको।
customer
68.8s
And please add the email ID as well.
और email ID भी डाल दीजिएगा ना।
agent
70.5s
I'll add the email ID too. I have added the email ID, I have added everything sir, added everything.
Email ID भी डाल देता हूं। Email ID डाल दी मैंने, सब डाल दिया सर, सब डाल दिया।
customer
73.0s
Okay, okay, fine. So next time a requirement comes, I will connect with you.
Okay, okay, ठीक है। तो next time requirement आती है मैं आपसे connect करता हूं।
agent
76.3s
Okay sir.
customer
77.0s
Okay, right? Okay.
Okay ना? Okay.
agent
78.0s
Okay.