Call 21112178584507711 2026-08-04 · abhinav gautam · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 16 turns, clean transcript (6% inaudible) | English | 16 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (call center chatter) on the agent's side, which occasionally makes it difficult to understand some words.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer required HR plate in grade E350C, but the agent confirmed only grade E350 BR was available.
4 · Sentiment
the CUSTOMER
-0.45
confidence high · +0/−6
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions; the customer volunteered all information about their need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The customer was responding to a call about a previous inquiry. They first mentioned needing steel bars, which the agent confirmed they don't sell. The customer then clarified their past requirement was for HR Plate E350C, and the agent confirmed this specific grade is not available, only E350 BR. The call ended without any resolution or next steps.
Coaching
You must follow the basic call structure on every call: start with a full opener including permission, deliver the hook to create interest, and only then ask about requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Good afternoon sir. This is [inaudible] calling from JSW One. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes sir. Do you have any requirement of steel? The agent did not provide a supply or price hook, instead jumping directly to a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the customer volunteered all information about their need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. The agent only clarified what products JSW One sells. |
| SL5 Qualify | 2 | fail | – | 0.0 | You gave requirement but we have only E350 BR. The agent did not proactively qualify a current need; the conversation was about a past, unfulfilled requirement and the agent only confirmed unavailability. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, okay. The call ended abruptly with no committed next step for a quote or callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.394 | 12.6s | 19.4s | 44.0s | 2.7s | 233.3 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.9s
Hello?
agent
4.0s
Yes?
customer
4.9s
Yes.
agent
5.9s
Good afternoon sir. This is [inaudible] calling from JSW One.
customer
8.8s
Uh, calling from?
agent
10.0s
Calling from JSW One.
customer
12.2s
Yeah, yeah, yeah, tell me sir.
agent
14.0s
Yes sir. Do you have any requirement of steel?
customer
16.5s
No, steel bars I was looking for. But you regretted no? It steel bar you don't do a trading or sell.
agent
22.5s
We don't do steel round bars. We do HR plate, C plate.
customer
25.5s
Yeah, HR plate also E350C, 210 mm thickness I was looking for. I gave a requirement, right?
agent
31.2s
You gave requirement but we have only E350 BR.
customer
34.0s
Not BR, I want E350C.
agent
35.5s
Okay.
customer
36.0s
C was not there in that this one, so I selected BR. At least someone will call me, no?
agent
40.5s
Okay sir, okay.