21112178850196481 · Call

Call 21112178850196481 2026-09-04 · abhinav gautam · 0:50

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 13 turns, clean transcript (0% inaudible)	Hindi	13	new_registration (campaign_name:medium)

Audio: clear: Some background noise is present on the customer's side but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.12

confidence high · +0/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent did not attempt any discovery questions about business type, monthly tonnage, or brands used after the customer stated no immediate need.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified After the customer stated they have no current requirement, the agent did not attempt to schedule a specific callback date for the future.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call was ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

objection The customer raised 1 objection you did not answer: incumbent_supplier

I had one, sir, but I have already procured it now.

did well

Warm welcome opener

Yes, hello sir. This is Abhinav Gautam calling from JSW One. Sir, your account was registered on our platform, your account name is Swastik.

Summary

The agent called a newly registered user (Swastik). The customer confirmed the registration but stated they had a steel requirement which they have already fulfilled. When asked about future needs, the customer said they have none for now, at which point the agent thanked them and ended the call without any discovery or setting a next step.

Coaching

When a customer says they have no current need, you must still attempt discovery to understand their business for future opportunities, instead of ending the call immediately.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yes, hello sir. This is Abhinav Gautam calling from JSW One. Sir, your account was registered on our platform, your account name is Swastik. The agent provided a warm, professional opening that stated the reason for the call.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	The agent did not ask any of the required profile verification questions like procurement city or decision-making involvement.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The agent did not attempt any discovery questions about business type, monthly tonnage, or brands used after the customer stated no immediate need.
NR4 Platform education	1	fail	–	0.0	The agent did not get to the stage of explaining any platform benefits like transparent pricing or test certificates.
NR5 First opportunity identified	2	fail	–	0.0	No, I won't have one for now, sir. After the customer stated they have no current requirement, the agent did not attempt to schedule a specific callback date for the future.
NR6 Closure - one of three outcomes	2	fail	–	0.0	Alright, okay. Okay. Thank you, sir. The call was ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	mishandled	I had one, sir, but I have already procured it now.	Sir, you've procured it. So was it a one-time requirement, or will you have one in the future?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.771 heavy	15.5s	4.6s	29.9s	3.3s	286.5	0	7	6	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.4s

Hello?

हॅलो?

agent

2.9s

Hello?

हॅलो?

agent

3.6s

Yes, hello sir. This is Abhinav Gautam calling from JSW One.

हां नमस्कार सर, अभिनव गौतम बात कर रहा था मैं JSW One से।

customer

6.6s

Yes, tell me sir.

हां बोलिए सर।

agent

7.3s

Sir, your account was registered on our platform, your account name is Swastik.

ये सर आपका अकाउंट रजिस्टर हुआ था हमारे प्लेटफॉर्म पे, स्वास्तिक करके आपका अकाउंट का नाम है।

customer

10.7s

Yes, yes.

हां हां।

agent

11.2s

So do you have any requirement for steel? Or did you register on our platform by mistake?

तो कोई स्टील में रिक्वायरमेंट होती है क्या आपकी? या फिर बाय मिस्टेक आपने रजिस्टर कर दिया था प्लेटफॉर्म पे हमारे?

customer

14.5s

What happened?

क्या हुआ है?

agent

15.1s

Do you have any requirement for steel?

स्टील में कोई रिक्वायरमेंट होती है आपको?

customer

16.8s

I had one, sir, but I have already procured it now.

थी सर, लेकिन ले लिया है अभी।

agent

18.2s

Sir, you've procured it. So was it a one-time requirement, or will you have one in the future?

सर ले लिया। तो वन टाइम रिक्वायरमेंट थी, इन फ्यूचर रहेगी आपको?

customer

20.8s

No, I won't have one for now, sir.

नहीं, अभी तो नहीं रहेगी सर।

agent

22.3s

Alright, okay. Okay. Thank you, sir.

चलो ठीक है। ओके। थैंक यू सर।