Call 21112178590981831 2026-08-05 · abhinav gautam · 8:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 135 turns, clean transcript (1% inaudible) | Hindi | 135 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.04
confidence high · +10/−8
from 27 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the business type and make preference, hitting just 2 of the 6 required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No distinct USPs were pitched; the conversation remained transactional and focused on price and logistics.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
[10s] AGENT: Yes, I am Vinav Gautam calling from the JSW One Ghaziabad office.
Qualify
[131s] AGENT: Yes, so we will have this, around 21 tons. There was one of 21.5, one was of 21 tons.
Summary
The agent contacted a lead who was a trader, not a manufacturer. The customer initially inquired about CR and GP steel but found the prices uncompetitive. The agent successfully pivoted the conversation to HR coil, where the price was acceptable. The call ended with a clear next step for the customer to send their full requirement via WhatsApp for a 21-ton coil.
Coaching
You did well to pivot from CR/GP to HR and secure a next step, but you missed the opportunity to control the call by skipping the hook and discovery. Ask your discovery questions before quoting prices to better understand the customer's needs and defend your value.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | [10s] AGENT: Yes, I am Vinav Gautam calling from the JSW One Ghaziabad office. Agent identified self, company, and used the customer's name; permission was implicitly granted by the customer's immediate engagement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead opening with a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | [72s] AGENT: Oh, is yours a trading business? Agent only asked about the business type and make preference, hitting just 2 of the 6 required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No distinct USPs were pitched; the conversation remained transactional and focused on price and logistics. |
| SL5 Qualify | 2 | pass | – | 2.0 | [131s] AGENT: Yes, so we will have this, around 21 tons. There was one of 21.5, one was of 21 tons. Agent successfully qualified a specific requirement for HR coil, capturing all necessary details and confirming stock availability. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [189s] AGENT: Yes, so you, in this, this is the thing, right, you tell me on WhatsApp, I will check further what it will be, okay? A clear next step was established for the customer to send their full requirement on WhatsApp for the agent to process. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | [41s] CUSTOMER: The rates for both are very high. I mean, the GP is still okay. For that price including freight, I am getting it in Faridabad. |
[56s] AGENT: So we can get it for you from Faridabad for 74. You can arrange your vehicle in Faridabad. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.544 | 109.8s | 92.0s | 311.2s | 4.6s | 390.2 | 0 | 67 | 67 | 23 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
[inaudible]
customer
4.3s
Hello?
हॅलो?
agent
5.4s
Hello?
हॅलो?
customer
6.5s
Yes?
हां जी?
agent
7.2s
Is this Arvind ji speaking, sir?
अरविंद जी बात कर रहे हो सर?
customer
8.8s
Tell me.
बताओ।
agent
9.6s
Yes, I am Vinav Gautam calling from the JSW One Ghaziabad office.
जी, मैं विनव गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस से।
customer
12.3s
From where?
कहां से?
agent
13.0s
Ghaziabad.
गाजियाबाद।
customer
14.0s
What is the work, tell me.
क्या काम है बताओ।
agent
15.1s
I was asking if you have any requirement for coil, HR coil, or sheet this month?
मैं पूछ रहा था कोई coil, HR coil या sheet में कोई रिक्वायरमेंट है इस मंथ आपको?
customer
18.2s
I have a requirement for CR. 1 mm to 1.2 coil.
CR की रिक्वायरमेंट है। 1 mm to 1.2 का coil.
agent
20.0s
1 mm to 2?
customer
20.9s
1 mm what? 1 mm, 1.2, both of these.
1 mm क्या? 1 mm, 1.2, ये दोनों।
agent
22.7s
In CR, right?
CR में ना?
customer
23.6s
Yes.
हां।
agent
24.3s
This sir, with pallet or without pallet?
ये सर, विथ पैलेट की विदाउट पैलेट?
customer
26.1s
What is a pallet?
पैलेट क्या होता है?
agent
27.0s
Pallet means packing. With pallet packing or without pallet packing?
पैलेट यानी पैकिंग। विथ पैलेट पैकिंग या विदाउट पैलेट पैकिंग?
customer
29.3s
Without, without.
विदाउट, विदाउट।
agent
30.5s
Without is 66 delivered from our side.
विदाउट है हमारा 66 डिलीवर्ड।
customer
32.8s
And GP? 2 mm GP?
और GP? 2 mm GP?
agent
34.3s
2 mm 74 ex-Ghaziabad.
2 mm 74 एक्स गाजियाबाद।
customer
36.7s
Sir, the rate is very high.
सर बहुत हाई रेट है।
agent
37.9s
This is the current rate for JSW, 74 only. You will get AMNS cheaper, around 72.
JSW का यही रेट चल रहा है 74 ही। AMNS आपको सस्ता मिलेगा 72 के आस पास।
customer
40.8s
The rates for both are very high. I mean, the GP is still okay. For that price including freight, I am getting it in Faridabad.
दोनों के ही रेट बहुत हाई है। मतलब जो GP है वो फिर भी ठीक है। भाड़ा उतने में मेरेको फरीदाबाद में मिल रहा है।
agent
44.5s
How much is it, sir?
कितना है सर?
customer
45.3s
For 74, I am getting cut material in Faridabad.
74 में तो मेरेको कटा माल मिल रहा है फरीदाबाद में।
agent
47.4s
Cut as in slitted or how?
कटा का स्लिट करके या फिर कैसे?
customer
48.8s
Sheet.
शीट।
agent
49.5s
Yes, so we can also slit it at that rate, what's the problem in that. We provide slitting.
हां तो स्लिट हम भी स्लिट कर देंगे ना उस रेट में, उसमें दिक्कत थोड़ी है। स्लिट तो हम देते ही हैं।
customer
52.1s
What I mean is, I am getting cut sheets for 74 in Faridabad. On top of that, I will also pay freight from Ghaziabad for 74.
कहने का मतलब 74 में शीट कटी हुई मिल रही है मेरेको फरीदाबाद में। उसके बाद मैं गाजियाबाद से भाड़ा भी दूंगा 74 में।
agent
56.0s
So we can get it for you from Faridabad for 74. You can arrange your vehicle in Faridabad.
तो फरीदाबाद से 74 में हम दिला देंगे आपको। आप फरीदाबाद में अपनी गाड़ी लगा लेना।
customer
58.8s
Yes, okay.
हां ठीक है।
customer
59.9s
And what about CR, what can you get me?
और अभी CR क्या दिला दोगे आप?
agent
61.3s
I told you 66 delivered for CR, right?
CR तो 66 डिलीवर्ड बता दिया ना।
customer
63.1s
This is very high.
इसका बहुत ही ज्यादा हाई है।
agent
64.4s
How much are you getting CR for?
CR में कितना मिल जा रहा है आपको?
customer
65.7s
I get the coil for 62.
62 में तो coil मिलता है मेरेको।
agent
67.3s
Okay. So that won't match. You tell me about GP, if you want to take GP, we can give you GP.
अच्छा। तो वो मैच नहीं होगा। आप GP का बताओ अगर GP का अगर लेना है तो हम दे सकते हैं GP का।
customer
70.4s
The requirement for GP keeps coming.
GP की आती रहती है रिक्वायरमेंट।
agent
71.6s
Oh, is yours a trading business?
अच्छा ट्रेडिंग का है क्या आपका?
customer
72.7s
Yes.
हां जी।
agent
73.4s
Then it will be difficult. Then sir, no problem. I have given my number. If any requirement comes for HR or sheet, let me know. I will match that.
फिर तो मुश्किल होगा। फिर तो सर कोई बात नहीं। फिर तो मैंने नंबर दे दिया। अगर कुछ HR में आए, sheet में आए तो बता देना। उसका तो मैं मैच करा दूंगा।
customer
77.5s
Which company are you calling from?
आप कौन सी कंपनी से बात कर रहे हो?
agent
78.8s
From JSW.
JSW से।
customer
79.8s
You are calling from JSW? I myself am in trading. I myself supply coils and all.
JSW से बात कर रहे हो? मेरा तो खुद ट्रेडिंग का है। मैं तो खुद coil-woil देता हूं आगे।
agent
83.2s
Yes, I understood.
हां समझ गया।
agent
84.6s
Yes, I understood. Tell me about GP. If there's anything in GP, HR coil. CR won't be possible. You told me you are getting coil for 62, so that won't be possible.
हां समझ गया। GP का बताना। GP, HR coil में से हो तो। CR तो नहीं होगा। आपने बता दिया ना 62 में coil निकल रही है, वो तो नहीं होगा।
customer
88.7s
Very easily. I mean you can go and see. You can go to the shop and see.
बहुत आराम से। मतलब आप ले जाके देख सकते हो। दुकान पे जाके देख सकते हो।
agent
91.9s
The point of buying and selling is made, sir, when orders are being placed. If you also buy and keep it without reason, and I also keep it, that's the thing, right?
लेने-देने का मतलब तब बनता है सर जब ऑर्डर बन रहे हो। अगर बिना मतलब के लेके आप भी रखो, मैं भी रखूं, वो चीज है ना।
customer
95.8s
Give me the rate for HR.
HR का रेट दे दो ना आप।
agent
97.1s
For HR from Faridabad, our rate is 56,500 for coil. And CTL both are the same. Meaning, in coil it will be 250 less.
HR फरीदाबाद से तो चल रहा है हमारा 56 500 coil। और CTL दोनों सेम। यानी coil में 250 और कम हो जाएगा।
customer
101.8s
Tell me the reduced price, how much is it coming to.
कम करके बताओ कितना बैठ रहा है।
agent
103.0s
56,250 coil to coil.
56 250 coil to coil.
customer
104.6s
A coil for 56,250.
56 250 का coil.
agent
105.9s
Hmm.
हम्म।
customer
106.6s
From what thickness to what thickness?
Thickness कितने से कितने तक का?
agent
108.0s
2.5 to 12.
ढाई से 12।
customer
109.1s
A coil from 2.5 to 12 for 56,250?
ढाई से 12 का 56 250 का coil है?
agent
110.9s
Hmm hmm.
हम्म हम्म।
customer
111.8s
Yes, so in HR, the deal can be made.
हां तो HR में खा सकता है पत्ता।
agent
113.4s
Yes, so in HR...
हां तो HR में...
customer
114.2s
The deal will be made in HR. Will you deliver this from Faridabad itself or how?
HR में खा जाएगा पत्ता। ये आप डिलीवर फरीदाबाद से ही दोगे या कैसे?
agent
116.5s
I mean the location, since you are in trading, you can tell us where you supply. We can give it from Ghaziabad, we can also give it from Faridabad.
मतलब आपको लोकेशन, आपका ट्रेडिंग का है तो आपको मतलब जहां सप्लाई करते हो वहीं आप बता दो। उसी गाजियाबाद से भी दे सकते हैं, फरीदाबाद से भी दे सकते हैं।
customer
120.8s
I have to keep the cut material at my shop. So I will take it in Faridabad only.
मेरेको तो अपनी दुकान पे रखना है कटवा के माल। तो मैं तो फरीदाबाद ही लूंगा।
agent
123.8s
Take one coil in Faridabad itself.
फरीदाबाद ही ले लो एक coil आप।
customer
125.5s
How many tons is the coil?
कितने टन का coil है?
agent
126.5s
Which size do you need?
कौन सा साइज में चाहिए?
customer
127.4s
I need 2.5 mm for now.
ढाई mm चाहिए अभी तो।
agent
128.5s
2.5 1250, right?
ढाई 1250 ना?
customer
129.6s
2.5 1250, yes.
ढाई 1250, हां जी।
agent
130.8s
Yes, so we will have this, around 21 tons. There was one of 21.5, one was of 21 tons.
हां तो ये हमारे पास होगा 21 टन के आस पास। 21.5 का था एक, एक 21 टन का था।
customer
134.3s
Okay.
अच्छा।
agent
135.2s
Hmm.
हम्म।
customer
136.6s
Okay.
ठीक है।
agent
137.3s
Take it at SK cutter.
SK कटर पे ले लेना।
customer
138.3s
At which cutter will you give it?
कौनसे कटर पे दोगे?
agent
139.2s
We will give it at SK cutter, sir.
SK कटर पे दे देंगे सर।
customer
140.5s
Which SK cutter is this?
SK कटर कौन सा है जी ये?
agent
141.6s
This is SK Agarwal cutter, right there.
ये SK अग्रवाल कटर है ना वहीं पे।
customer
143.2s
It seems to be SK Agarwal, from SK Agarwal.
SK अग्रवाल लगता है, SK अग्रवाल से।
agent
144.4s
Hmm, that's the cutter, SK cutter is right there.
हम्म, वहीं कटर है SK कटर तो वहीं पे।
customer
146.4s
Okay sir, okay. You can give a 2.5 mm coil now.
ठीक है जी, ठीक है। ढाई mm का दे सकते हैं अभी coil।
agent
149.1s
So tell me what to do, sir?
तो बताओ कैसा क्या करना है सर?
customer
150.4s
There are two-four more sizes, I'll send those to you as well. I'll take them all at once.
दो-चार साइजेस और हैं, उनका और डाल देता हूं मैं आपके पास। एक साथ ही ले लूंगा।
agent
153.1s
You tell me on WhatsApp.
आप मुझे WhatsApp पे बताओ।
customer
154.1s
I'll WhatsApp you. Have you written 'hi' once?
WhatsApp कर देता हूं। आपने एक बार हाय लिखा है?
agent
155.4s
I have already written 'hi' when I was talking to you on the call.
हाय लिख चुका मैं ऑन कॉल जब बात कर रहा था आपसे।
customer
157.4s
Okay, I'll send it on that. And what about your payment terms?
ठीक है, मैं उसपे डालूंगा। और पेमेंट का क्या रहता है आपका?
agent
159.4s
Payment, in this, for the coil, the whole thing will be transferred, right? Not in coil, like if we cut sheets, then we take 20-30% advance, the rest before dispatch.
पेमेंट, इसमें जैसे coil का तो पूरा ही ट्रांसफर हो जाएगा ना। Coil में तो नहीं, जैसे अगर sheet काटते हैं तो हम 20-30% एडवांस, बाकी डिस्पैच से पहले।
customer
164.3s
Okay.
अच्छा।
agent
165.0s
Hmm.
हम्म।
customer
165.6s
So suppose the coil is transferred, will you take the payment after that or how?
तो coil मान लो ट्रांसफर हो गया, उसके बाद आप पेमेंट लोगे या कैसे?
agent
168.0s
No no, the coil is transferred, right, meaning we have informed you, so you can go and check the coil if you feel so. Otherwise, we will give the coil at SK cutter, you can get it cut there.
नहीं नहीं, coil ट्रांसफर हो गई ना, यानी कि आपको बता दिया, तो आप देख लो coil जाके अगर ऐसा लगे। वरना coil हम SK कटर पे दे देंगे, आप कटवा लेना वहां पे।
customer
172.4s
Okay. And cut sheets, how, what price for cutting will you add to it? If I need to get it cut?
ठीक है। और कटी शीट कैसे, क्या भाव कटिंग ऐड करोगे उसमें? अगर कटवाना हुआ तो?
agent
175.3s
Yes, the rate for cutting there is different.
हां, कटिंग वहां का अलग रेट है।
customer
176.5s
Cutting is separate, right? It costs 350 for cutting there, I think.
कटिंग का अलग है ना? वहां 350 लगता है कटिंग का शायद।
agent
178.5s
Yes.
हां।
customer
179.2s
So for cutting, what do you say, suppose I tell you I want to get 8 tons of material cut, will you get that cut and give it to me?
तो कटिंग आप, क्या कहते हैं, मैं मान लो आपसे बोलूं कि 8 टन माल कटवाना है, तो वो कटवा के दे दोगे?
agent
182.8s
Then the coil will be left over, right?
फिर coil बची रह गई ना।
customer
184.2s
I'll have to take the whole coil.
पूरा coil का ही देना पड़ेगा।
agent
185.5s
Hmm.
हम्म।
customer
186.2s
Yes, so I'll take the coil, no problem. There are two-three more sizes, tell me about those as well.
हां तो coil ले लेंगे, कोई दिक्कत नहीं। दो-तीन साइजेस और हैं, उनका और बता देना।
agent
189.1s
Yes, so you, in this, this is the thing, right, you tell me on WhatsApp, I will check further what it will be, okay?
हां तो आप, मैं इसमें, ये चीज है ना, आप बता दो मुझे WhatsApp पे, मैं आगे चेक कर लूंगा क्या रहेगा, ठीक है?
customer
193.0s
Can I meet you?
आपसे मैं मिल सकता हूं मैं?
agent
194.3s
I am, my office is in Ghaziabad, right sir. We can meet.
मैं तो, मेरा ऑफिस तो गाजियाबाद है ना सर। मिल तो सकते हैं।
customer
196.0s
Ghaziabad. I have to come to Ghaziabad in a day or two.
गाजियाबाद। मेरेको ना गाजियाबाद आना है एक-आध दिन में।
agent
198.3s
Okay.
अच्छा।
customer
199.0s
Yes.
हां जी।
agent
199.6s
So okay, finalize the order today, come tomorrow or the day after, then you can make the payment face-to-face.
तो ठीक है, आज-आज ऑर्डर फाइनल करो, कल-परसों को आना, तभी आप आमने-सामने पेमेंट कर देना।
customer
203.0s
It's a deal, sir, a deal.
डन है जी, डन।
customer
204.0s
Forward me the details once.
मेरेको डिटेल्स फॉरवर्ड कर दो एक बार तो।
agent
205.4s
Details, what details do you need, tell me.
डिटेल्स, क्या-क्या डिटेल्स चाहिए, बताओ।
customer
206.8s
Payment details and that's it, just that much.
पेमेंट डिटेल्स और बस, बस इतना ही कुछ हो।
agent
208.7s
Payment, we send it with the PI when you give the mail confirmation.
पेमेंट तो हम जब आप मेल कन्फर्मेशन दोगे ना, पेमेंट PI के साथ ही भेजते हैं।
customer
211.4s
A PI is generated from there, right?
PI बनता है ना वहां से?
agent
212.8s
Yes, you tell me size-wise.
हां, साइज-वाइज बता दो आप।
customer
213.8s
Yes. And in GP, see if something can be done.
हां। GP में और देखो जी कुछ हो पाए तो।
agent
216.1s
In GP, we have it in Ghaziabad, that's the problem, man.
GP में हमारे पास गाजियाबाद में है ना, दिक्कत ये है यार।
customer
218.1s
Yes, so that's the thing, it will reach Ghaziabad, then freight will also be charged.
हां तो वही है ना, गाजियाबाद तक फिर लग जाएगा, भाड़ा भी तो लगेगा।
agent
220.3s
Do you have any make preference in this? That you need this much in this or any will do?
इसमें कोई मेक प्रेफरेंस है क्या आपका? कि इसमें इतना चाहिए या कोई भी चलता है?
customer
222.8s
What?
क्या?
agent
223.5s
AMNS, JSW, both work in this, right, or do you only need JSW in GP?
AMNS, JSW, दोनों चलता है ना इसमें या फिर सिर्फ JSW ही चाहिए होता है GP में?
customer
226.3s
Both will work for me.
दोनों चल जाएगा मेरेको।
agent
227.5s
Yes, so go for AMNS, it's cheaper. That used to be around 72, 73.
हां तो AMNS कर लो ना, वो सस्ता पड़ता है। वो 72, 73 ऐसे पड़ता था वो।
customer
230.3s
Will that AMNS one be for 72?
72 का पड़ेगा वो AMNS का?
agent
231.7s
Yes, but it will be ex-Ghaziabad. AMNS is quite cheap.
हां, पर एक्स गाजियाबाद पड़ेगा वो। AMNS सस्ता है काफी।
customer
233.2s
And how much is the freight for Faridabad?
और भाड़ा कितना है फरीदाबाद का?
agent
234.5s
Freight depends, sir, that has to be checked according to the rate. I will check that.
भाड़ा डिपेंड करता है सर, वो चेक करना पड़ता है रेट के हिसाब से। वो चेक कर लूंगा मैं।
customer
237.6s
You do one thing, check it once. Check it after applying a reasonable price.
आप एक काम करना, एक बार चेक कर लेना। सब थोड़ा ठीक-ठाक लगा के चेक कर लेना।
agent
241.8s
Hmm.
हम्म।
agent
242.2s
You send the size for HR, I will get the HR checked, okay?
HR का आप साइज भेज दो, मैं HR का चेक करा लूंगा, ठीक है?
customer
244.5s
Okay sir. I am sending for both HR and GP.
ठीक है जी। HR और GP दोनों का ही भेज रहा हूं।
agent
246.2s
Send for both, yes.
दोनों का भेज दो, हां।