Call 21112178841783351 2026-09-03 · abhinav gautam · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked about the customer's business or procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement, but when the customer said no, he failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise from the customer, not a specific, committed next action.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, good morning sir. This is Abhinav Gautam speaking from JSW One.
Summary
The agent contacted a newly registered user and immediately asked for a requirement. The customer replied they had no current need but would get in touch later. The agent did not perform any discovery or establish a specific next step, ending the call quickly.
Coaching
When a new user has no immediate requirement, use the opportunity to conduct discovery on their business and typical purchases to set a specific, relevant follow-up.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, good morning sir. This is Abhinav Gautam speaking from JSW One. Agent provided a standard, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
Agent skipped basic profile verification and went straight to asking for a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business or procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent did not explain the platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked for a requirement, but when the customer said no, he failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague promise from the customer, not a specific, committed next action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.639 | 13.1s | 7.4s | 27.5s | 5.3s | 251.9 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.6s
Yes, hello.
हां हेलो
agent
3.5s
Yes, good morning sir. This is Abhinav Gautam speaking from JSW One.
जी गुड मॉर्निंग सर। अभिनव गौतम बात कर रहा था मैं JSW One से।
customer
6.7s
From where?
कहां से?
agent
7.8s
From JSW.
JSW से।
customer
9.0s
Yes, tell me.
जी बोलिए।
agent
9.8s
Your firm was registered, so is there any requirement for steel, sir?
आपका फर्म रजिस्टर्ड था तो कोई रिक्वायरमेंट है स्टील में सर?
customer
12.8s
No, not right now, sir. If there is, I will let you know.
नहीं अभी नहीं है सर। रहेगा तो मैं बता दूंगा।
agent
15.2s
How will you let me know? Tell me that. You should have our number. If you have anyone's number, let me know, or through the application.
कैसे बताओगे आप ये तो बताओ। नंबर तो होना चाहिए था हमारा। किसी का नंबर है आपके पास तो बता दो या एप्लीकेशन के थ्रू।
customer
20.6s
Yes, this number... I will do it from the application or I will let you know on this number.
हां ये नंबर ये एप्लीकेशन से कर लूंगा या फिर ये नंबर पे बता दूंगा आपको।
agent
23.8s
Alright, okay.
ठीक है ओके।
customer
25.2s
Yes.
जी।