21112178841810021 · Call

Call 21112178841810021 2026-09-03 · abhinav gautam · 0:29

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	new_registration (campaign_name:medium)

Audio: clear: The recording begins with some hold music or ringing tones before the conversation starts.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.20

confidence high · +0/−1 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were attempted to understand the customer's business.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although a requirement was asked for, when the customer said no, a specific callback was not scheduled.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly with no defined next step after the customer stated no current requirement.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent called the customer, introduced himself, and immediately asked for a steel requirement. The customer stated they had no requirement at the moment. The agent then acknowledged this and the call ended without any discovery, platform education, or scheduling of a next step.

Coaching

When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business for future needs, instead of ending the call.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	The opener was reactive after the customer asked who was calling and did not welcome the new registration.
NR2 Verify basic profile (4 Qs)	1	fail	0	No basic profile verification questions were asked.
NR3 Full discovery (8 Qs)	3	fail	0	No discovery questions were attempted to understand the customer's business.
NR4 Platform education	1	fail	–	The platform was not mentioned or explained.
NR5 First opportunity identified	2	fail	–	Sir, is there any requirement for steel? Although a requirement was asked for, when the customer said no, a specific callback was not scheduled.
NR6 Closure - one of three outcomes	2	fail	–	The call ended abruptly with no defined next step after the customer stated no current requirement.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.632	4.8s	2.8s	21.4s	2.2s	too short	0	4	4	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.6s

Hello?

agent

3.3s

Yes?

हाँ?

customer

3.7s

Who is speaking?

कौन बोल रहा है?

agent

4.3s

Hello sir, this is Gautam speaking from JSW.

नमस्ते जी, मैं गौतम बात कर रहा हूँ मैं JSW से।

customer

7.0s

Yes, tell me.

हाँ बोलिए।

agent

7.8s

Sir, is there any requirement for steel?

ये सर कोई requirement होगी steel में?

customer

9.9s

No no sir, nothing right now.

नहीं नहीं सर, अभी कुछ नहीं है।

agent

11.6s

Okay sir.