Call 21112178841771032 2026-09-03 · abhinav gautam · 0:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | new_registration (campaign_name:medium) |
Audio: clear: There is some background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about any current material requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly before any next steps could be established.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced himself and JSW One. The customer gave a minimal response and the call terminated before any discovery or business discussion could take place. No information was exchanged.
Coaching
After introducing yourself, immediately ask your first verification question to engage the customer before they can disengage from the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent only provided a basic self-introduction, without welcoming the customer's registration or positioning himself as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked as the call ended immediately after the introduction. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not explained or mentioned. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about any current material requirements. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly before any next steps could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.75 heavy | 3.6s | 1.2s | 22.2s | 3.2s | too short | 0 | 2 | 3 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello
हॅलो
agent
1.9s
Hello
हॅलो
customer
2.6s
Yes
हां
agent
3.1s
Hello sir, this is Vinay Gautam speaking from JSW One.
नमस्कार सर, मैं विनय गौतम बात कर रहा हूं मैं JSW One से।
customer
6.5s
Hmm
हम्म