21112178583868641 · Call

Call 21112178583868641 2026-08-04 · abhinav gautam · 3:01

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 51 turns, clean transcript (0% inaudible)	Hindi	51	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise, but it does not affect transcription quality.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

4.0/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

spec_not_available

Customer required 'prime packet' material which has a stamp, but the agent confirmed only 'coil cut' material was available from the stockyard.

4 · Sentiment

the CUSTOMER

-0.28

confidence high · +6/−19 from 23 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook; instead, he opened by asking about a requirement, which is not the prescribed structure.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only discovered the customer's business type (trading) and competitor (SAIL, mentioned by customer), missing 4 of the 6 required discovery questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) Agent pitched only one relevant USP (Test Certificate) in response to a quality concern, but the rubric requires pitching 2-3 USPs.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

objection The customer raised 1 objection you did not answer: price

तो coil का ही अगर हमें लेना है तो फिर तो हम चाहे SAIL का ले लें, चाहे किसी भी कंपनी का ले लें, वो तो फिर सस्ता वहां से मिल जाएगा ना।

did well

Opener & permission

जी मैं अभिनव गौतम बात कर रहा हूं JSW One ऑफिस से गाजियाबाद से।

Qualify

HR 4 mm है हमारा, coil चाहिए या sheet चाहिए?

Summary

The agent followed up on a past enquiry. The customer, a trader, requested a price for 4mm HR sheet. The agent quoted for coil-cut material, but the customer specifically needed prime packet material with a stamp for easier resale. As the agent confirmed this form was not available, the customer lost interest and the call ended without a next step.

Coaching

You missed the critical discovery step. Before asking for a requirement, find out what the customer's business is, what they use steel for, and their typical volumes.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	जी मैं अभिनव गौतम बात कर रहा हूं JSW One ऑफिस से गाजियाबाद से। Agent introduced himself, the company, and used the customer's name, and the customer engaged, implying permission.
SL2 Hook (supply/price signal)	2	fail	–	0.0	हां जी सर, लास्ट में रिक्वायरमेंट आई थी आपकी HR में। इस month कोई होगी HR में? Agent did not lead with a supply or price hook; instead, he opened by asking about a requirement, which is not the prescribed structure.
SL3 Discovery (6 Qs)	2	fail	2	0.0	हां तो trading का है क्या आपका काम? Agent only discovered the customer's business type (trading) and competitor (SAIL, mentioned by customer), missing 4 of the 6 required discovery questions.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	हां, उसपे stamp नहीं आती। पर ये है कि TC तो मिलता ही है। Agent pitched only one relevant USP (Test Certificate) in response to a quality concern, but the rubric requires pitching 2-3 USPs.
SL5 Qualify	2	pass	–	2.0	HR 4 mm है हमारा, coil चाहिए या sheet चाहिए? Agent successfully qualified the customer's immediate need by asking for thickness, form (sheet), and width, and confirmed stock availability.
SL6 Closure with next step	1	fail	–	0.0	ठीक है ना? ठीक है। The call ended abruptly after the material mismatch was identified, with no attempt to establish a next step like a future callback or quote.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	तो coil का ही अगर हमें लेना है तो फिर तो हम चाहे SAIL का ले लें, चाहे किसी भी कंपनी का ले लें, वो तो फिर सस्ता वहां से मिल जाएगा ना।	क्योंकि रेट तो हमारा अभी तक तो सही है। क्योंकि trader को भी मैंने दो तीन trader को निकाला है तो ले रहे हैं।

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.548	46.9s	38.7s	95.4s	6.0s	304.5	0	22	29	10

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello.

हेलो।

agent

1.3s

Hello.

हेलो।

customer

2.1s

Yes.

हां जी।

agent

2.7s

Is this Pravesh ji speaking?

प्रवेश जी बात कर रहे हैं?

customer

4.5s

Which one?

कौन सा?

agent

5.5s

Yes, I am Abhinav Gautam speaking from the JSW One office in Ghaziabad.

जी मैं अभिनव गौतम बात कर रहा हूं JSW One ऑफिस से गाजियाबाद से।

customer

9.0s

Tell me again, who is speaking and from where?

दोबारा बताएं कौन कौन बोल रहे हैं कहां से?

agent

11.0s

I am Abhinav Gautam speaking, JSW One Ghaziabad office.

मैं अभिनव गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस।

customer

13.6s

Yes, yes, go on.

हां जी, हां जी, बोलिए।

agent

14.8s

Yes sir, last time there was a requirement for you in HR. Will there be any this month in HR?

हां जी सर, लास्ट में रिक्वायरमेंट आई थी आपकी HR में। इस month कोई होगी HR में?

customer

18.2s

It was for HR PO.

HR PO में आई थी।

agent

19.6s

Okay. Do you get pickling done from outside, or do you get the pickled material from here?

अच्छा। Pickling आप बाहर से कराते हो कैसे या से मिल जाता है आपको pickling वाला material ये?

customer

22.9s

No, I get it. You tell me.

नहीं, मिल जाती है। बताओ आप।

agent

24.6s

What?

क्या?

customer

25.2s

What are you asking?

आप क्या पूछ रहे हैं?

agent

26.3s

I'm asking, do you get pickling done from outside or do you get pickled material?

मैं कह रहा हूं pickling आप बाहर से कराते हो या pickling वाला material मिल जाता है आपको?

customer

29.1s

I get everything. You tell me about yourself.

मुझे तो सब मिल जाता है। आप अपना बताएं मेरे को।

agent

31.3s

We supply HR, sir. The yard is in Ghaziabad.

हम सर HR सप्लाई करते हैं। गाजियाबाद में यार्ड है।

customer

33.7s

Hmm.

हम्म।

agent

34.6s

And your material also probably goes to Meerut.

और आपको मटेरियल भी शायद मेरठ ही जाता है।

customer

37.0s

Yes, yes, yes.

जी, जी, जी।

agent

38.0s

So I am also from Meerut. So here, sir, only HR is available.

तो मेरठ से ही हूं मैं भी। तो यहां पे सर HR ही मिलता है यहां तो।

customer

41.2s

Okay.

अच्छा।

customer

42.2s

So give me the rate for HR 4 mm.

तो HR 4 mm का रेट दीजिए मुझे।

agent

44.0s

HR 4 mm we have, do you want coil or sheet?

HR 4 mm है हमारा, coil चाहिए या sheet चाहिए?

customer

46.7s

Sheet, sheet.

agent

47.6s

Sheet we have, and what will be the width? 1250 or 1500?

Sheet है हमारा और width क्या रहेगी इसमें? 1250 या 1500?

customer

50.7s

1250 by 2500.

agent

53.3s

Our rate is sir 56750.

हमारा रेट है सर 56750.

customer

55.7s

56750.

agent

57.0s

56750 ex-Ghaziabad with loading.

customer

59.9s

Okay.

ठीक है।

customer

60.9s

Will it be packet material?

Packet का माल होगा?

agent

62.1s

It won't be packet, it will be coil cut, sir.

Packet का नहीं होगा, coil cut होगा सर ये।

customer

64.1s

Okay.

अच्छा।

customer

65.4s

So there won't be any stamp on the coil cut, right?

तो coil cut पे तो कोई stamp नहीं होगी ना?

agent

67.6s

Yes, it doesn't have a stamp. But the thing is, you do get a TC.

हां, उसपे stamp नहीं आती। पर ये है कि TC तो मिलता ही है।

customer

70.4s

We don't need a TC. So tell me if you have prime packet material.

TC का कोई नहीं चाहिए हमें। तो वो बताओ अगर prime packet का हो अपने पास तो बताओ material।

agent

73.3s

No, you'll get prime but not packet material here, sir.

नहीं, prime मिलेगा पर packet का नहीं मिलता सर यहां पे।

customer

75.8s

Okay.

अच्छा।

customer

76.7s

Because coil is already available cheaper in the market, right? So it's difficult to explain and tell the party. If it's the stamped one, then there's no need for any back and forth.

क्योंकि coil का तो already market में सस्ता मिल रहा है ना। तो पार्टी को समझाने में, बताने में दिक्कत होती है। वो तो stamp वाला हुआ तो कहना सुनना कुछ नहीं पड़ता ना उसमें।

customer

81.6s

Okay.

अच्छा।

customer

82.0s

So if we have to take coil itself, then we can take SAIL's or any other company's, we'll get it cheaper from there, right?

तो coil का ही अगर हमें लेना है तो फिर तो हम चाहे SAIL का ले लें, चाहे किसी भी कंपनी का ले लें, वो तो फिर सस्ता वहां से मिल जाएगा ना।

agent

86.9s

Oh, so is your work trading?

हां तो trading का है क्या आपका काम?

customer

88.5s

My work is also trading.

Trading का भी है मेरा काम।

agent

90.0s

Okay. No, then you can see. Because our rate is fine as of now. Because I have also sold to two or three traders, and they are taking it. The rate is fine, but the thing is you need packet material, that's the problem.

अच्छा। नहीं, तो फिर देख लो। क्योंकि रेट तो हमारा अभी तक तो सही है। क्योंकि trader को भी मैंने दो तीन trader को निकाला है तो ले रहे हैं। रेट सही है पर ये है कि आपको चाहिए packet material, वो दिक्कत है।

customer

96.3s

No, no, we needed that only. If you have it, then tell me. Prime packet. But if we have to take coil itself, then coil is already available cheaper in the market.

नहीं, नहीं, हमें तो वही चाहिए था। अगर आपके पास हो तो मुझे बताओ। Prime packet का। लेकिन वो ही coil ही अगर लेना है तो फिर तो coil का तो market में सस्ता मिल ही रहा है।

agent

101.8s

Yes, no, you won't get packet, sir.

हां नहीं, packet तो नहीं मिलेगा सर आप।

customer

103.5s

Okay, okay.

ठीक है, ठीक है।

agent

104.2s

Alright? Okay.

ठीक है ना? ठीक है।

customer

105.3s

Okay.