Call 21112178583229211 2026-08-04 · abhinav gautam · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: The agent states his name as 'Gautam' and then 'Abhinav Gautam' in a subsequent turn.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced themselves but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and jumped directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Yes sir, will there be any requirement in HR from 2.5 to 12?
Summary
The agent contacted a lead at 'Mahavir Iron Store', introduced JSW One, and immediately asked about a requirement for HR coils. The customer stated they had no current need, and the agent ended the call without attempting discovery or setting a next step.
Coaching
You skipped asking for permission and delivering a hook, which led to the customer immediately ending the call; always secure a moment of the customer's time before asking for their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello sir. I am Gautam calling from the JSW One Ghaziabad office. The agent introduced themselves but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and jumped directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes sir, will there be any requirement in HR from 2.5 to 12? The agent successfully asked if a current requirement existed, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright sir, okay. The agent ended the call without proposing a next step, such as a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.803 heavy | 11.0s | 2.7s | 31.3s | 3.6s | 245.5 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.3s
Yes.
हां जी।
agent
2.0s
Mahavir Iron Store?
महावीर आयरन स्टोर?
customer
3.4s
Yes.
हां जी।
agent
4.0s
Yes, hello sir. I am Gautam calling from the JSW One Ghaziabad office.
हां जी, नमस्कार सर जी। मैं गौतम बात कर रहा हूं JSW One गाजियाबाद ऑफिस से।
customer
7.9s
Yes?
हां जी?
agent
8.5s
I'm calling from the Ghaziabad office, sir, Abhinav Gautam.
गाजियाबाद ऑफिस से बात कर रहा हूं सर, अभिनव गौतम।
customer
10.9s
Yes, tell me.
हां जी, बोलिए।
agent
11.9s
Yes sir, will there be any requirement in HR from 2.5 to 12?
जी सर, कोई रिक्वायरमेंट होगी HR में ढाई से बारह?
customer
14.9s
No brother, not right now.
नहीं भैया, अभी तो कोई नहीं।
agent
16.3s
There isn't? Alright sir, okay.
नहीं है? चलो सर, ओके।