Call 21112178583251511 2026-08-04 · abhinav gautam · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +4/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak or use the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent opened with a direct requirement check instead of a hook to build interest first.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If something comes up, sir, I will let you know.
did well
Qualify
Sir, do you have any requirement for HR coil?
Summary
The agent called to check for an HR coil requirement, mentioning that a specific material from a past inquiry was now in stock. The customer stated they had no current need but would reach out if a requirement arose. The agent accepted this and ended the call without establishing a concrete next step.
Coaching
Your opening is crucial; always ask for permission and then use a strong hook, like the stock availability you mentioned, to create interest *before* asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak or use the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent opened with a direct requirement check instead of a hook to build interest first. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for HR coil? Agent successfully asked for a current requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended passively with no specific next step committed by the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If something comes up, sir, I will let you know. |
Alright, okay sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.671 | 14.7s | 7.2s | 41.1s | 3.5s | 281.6 | 0 | 6 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
agent
1.4s
Yes, hello sir, this is Abhinav Gautam speaking from JSW One.
हाँ नमस्कार सर, अभिनव गौतम बात कर रहा हूँ मैं JSW One से।
customer
4.8s
Yes Abhinav, tell me.
हाँ अभिनव, बताइए।
agent
6.1s
Sir, do you have any requirement for HR coil?
सर कोई रिक्वायरमेंट होगी HR coil में?
customer
7.9s
Huh?
हैं?
agent
8.3s
In HR coil, sir, do you have any requirement?
HR coil में सर कोई रिक्वायरमेंट होगी आपको?
customer
10.5s
No, not for now, man.
नहीं, फिलहाल तो नहीं है यार अभी।
agent
12.5s
Right now sir, besides this, like you had a requirement for 9.8 last time, in HR I think.
अभी सर इसके अलावा जैसे ये 9.8 की लास्ट टाइम रिक्वायरमेंट थी ना आपकी HR में शायद।
customer
16.1s
Yes, yes.
हाँ हाँ।
agent
16.6s
That material is available in our Ghaziabad stock. Two or three coils are lying there in 9.8.
वो हमारे गाजियाबाद स्टॉक में रहता है मटेरियल। दो तीन coil पड़ी हुई है 9.8 में।
customer
20.1s
Okay.
अच्छा।
customer
20.6s
If something comes up, sir, I will let you know.
कुछ निकलता है तो सर आपको बताता हूँ।
agent
22.8s
Alright, okay sir.
चलो ठीक है सर, ओके।
customer
24.5s
Okay.
ठीक है।