Call 34972178307988420 2026-07-03 · abhinav gautam · 2:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 44 turns, clean transcript (0% inaudible) | Hindi | 44 | customer_led (campaign_name:medium) |
Audio: noisy: Significant rhythmic background noise/music on the customer's side throughout the call, which occasionally makes speech slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.55
confidence high · +22/−0
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The rep only validated thickness/width and delivery location, but failed to ask about quantity or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The rep started with a generic 'do you have a requirement' instead of referencing the customer's platform activity.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked at all; the conversation was purely transactional about specs and price.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I will come to Indore on Monday, then I will talk to you.
did well
Closure with price & timeline
Okay, I will call you on Monday, okay?
No unnecessary re-pitching
We have from 2.5 to 12. The regular sizes we have, we have those as well.
Summary
The customer inquired about the price for specific HR sheet thicknesses. The agent provided delivered prices for Indore and confirmed stock availability. The customer, stating they were out of the country, deferred the conversation until Monday, and the agent agreed to call back then.
Coaching
You missed the opportunity to understand the customer's business by not asking any discovery questions (what they make, how much they buy). Next time, after giving the price, ask 'To ensure this is the best solution for you, may I ask what you manufacture with these sheets?'
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The rep started with a generic 'do you have a requirement' instead of referencing the customer's platform activity. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 | Tell me the thickness and width, then I'll be able to tell you the correct rate on the call itself. The rep only validated thickness/width and delivery location, but failed to ask about quantity or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked at all; the conversation was purely transactional about specs and price. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Okay, I will call you on Monday, okay? The rep provided a price and, when the customer deferred, set a clear next step for follow-up. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | We have from 2.5 to 12. The regular sizes we have, we have those as well. The rep stuck to the customer's specific inquiry and did not pitch other products or services unnecessarily. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I will come to Indore on Monday, then I will talk to you. |
Okay, I will call you on Monday, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.453 | 30.8s | 37.2s | 109.0s | 3.1s | 368.2 | 0 | 22 | 22 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.6s
Hello?
हॅलो?
customer
2.5s
Yes?
हां जी?
agent
3.4s
Yes, hello, I was calling from JSW One.
जी नमस्कार, मैं JSW One से बात कर रहा था।
customer
5.7s
From where?
कहां से?
agent
6.4s
From JSW One.
JSW One से।
customer
7.5s
Yes yes, tell me, tell me.
जी जी, बोलिए बोलिए।
agent
8.6s
Sir, do you have any requirement in HR CR?
सर कोई रिक्वायरमेंट होगी HR CR में?
customer
10.4s
What are your rates?
रेट क्या है आपके?
agent
11.8s
What, sir?
क्या सर?
customer
12.7s
What is the rate? The rate?
रेट क्या है? रेट?
agent
13.8s
Tell me the thickness and width, then I'll be able to tell you the correct rate on the call itself.
थिकनेस और विड्थ बताओ तब मैं आपको रेट सही बता पाऊंगा ऑन कॉल ही।
customer
16.2s
Thickness 2 mm, 2 mm. 1250 by 2500.
थिकनेस 2 mm, 2 mm. 1250 by 2500.
agent
19.4s
2 mm 1250 is available with us. Sir, the rate will be 59.
2 mm 1250 मिलेगी हमारे पास। सर रेट होगा 59.
customer
22.1s
59?
agent
22.9s
Yes, 59.
हां, 59.
customer
23.7s
Delivered?
डिलिवर्ड?
agent
24.6s
What, sir?
क्या सर?
customer
25.4s
Delivered?
डिलिवर्ड?
agent
26.1s
Yes, delivered at Indore.
हां, डिलिवर्ड एट इंदौर।
customer
27.6s
Yes, Indore. Where in Indore, from where will the delivery be?
हां, इंदौर। इंदौर में कहां पे, कहां से डिलीवरी होगी?
agent
30.1s
Delivery is at your site, right? Delivery is at your site. We stock the material.
डिलीवरी आपकी साइट पे ही है ना? डिलीवरी आपकी साइट पे ही है। हम स्टॉक करते हैं माल।
customer
32.2s
Where? At Indore's steel [market]?
कहां पे? इंदौर के स्टील पे?
agent
33.7s
Yes, we stock our material there itself.
हां, वहीं स्टॉक करते हैं अपना मटेरियल हम।
customer
35.3s
So, are the packets made, are the packets made, or are they finished?
तो पैकेट्स बने हुए हैं, पैकेट्स बने हुए हैं, खत्म हो गए?
agent
37.1s
What, sir?
क्या सर?
customer
37.8s
Are the packets made? Packets, packets.
पैकेट्स बने हुए हैं क्या? पैकेट्स, पैकेट्स।
agent
39.6s
I didn't understand.
समझा नहीं मैं।
customer
40.6s
Hello? This 2 mm sheet, right, the sheet. Are there packets of 1250 by 5 tons, or 5 tons each?
हॅलो? ये 2 mm शीट है ना, शीट। 1250 by 5 ton के पैकेट्स हैं या 5 ton each?
agent
45.1s
No no, we will give as much as you say. 5 ton is our single size packet, it will come in plastic packing.
नहीं नहीं, जितना आप बोलोगे उतना देंगे हम। 5 ton हमारा सिंगल साइज में पैकेट, प्लास्टिक पैकिंग आएगी।
customer
48.3s
Okay. And what other thicknesses do you have?
अच्छा। और क्या-क्या थिकनेस है आपके पास?
agent
50.2s
We have from 2.5 to 12. The regular sizes we have, we have those as well.
ढाई से 12 मिलती है। रेगुलर साइज जो है ना हमारे, उसमें भी रहते हैं हमारे पास।
customer
52.8s
Then send your staff for this, from Indore local.
तो इसका स्टाफ भेज दीजिए ना इंदौर लोकल का।
agent
54.7s
Not from Indore local, sir, I will be the staff. Whether it's from here or pan-India, I manage pan-India.
इंदौर लोकल का नहीं सर, स्टाफ मैं ही रहूंगा। चाहे यहां का हो चाहे पैन इंडिया, मैं पैन इंडिया मैनेज करता हूं।
customer
58.1s
I will be able to take it from Indore only, right? How will I take it from pan-India?
मैं इंदौर से ही ले पाऊंगा ना, पैन इंडिया से कैसे लूंगा?
agent
60.2s
Yes, I will give it from Indore only, but I will be the sales contact for you in this.
हां, मैं दूंगा इंदौर से ही पर सेल्स टॉक मैं ही रहूंगा आपके इसमें।
customer
62.3s
Okay. Right now, do you have, right now, do you have this 2.5 and 4 mm available? 1250 by 2500.
अच्छा। अभी आपके पास, अभी आपके पास ये 2.5 and 4 mm अवेलेबल है क्या? 1250 by 2500.
agent
67.2s
Yes, it's available.
हां, अवेलेबल है।
customer
68.0s
What, what is its rate?
क्या, उसका क्या रेट है?
agent
69.1s
That is 58,500.
उसका है 58,500.
customer
70.5s
Okay. Alright sir, I will call you in the morning. I am, I am out of India. So different, yeah. I, Monday, Friday, I will come to Indore on Monday, then I will talk to you.
ओके। ठीक है सर, मैं आपको मॉर्निंग में कॉल करता हूं। I am, I am out of India. So different, yeah. मैं Monday, Friday, Monday को आ जाऊंगा मैं इंदौर, then आपसे बात करता हूं।
agent
78.1s
Okay, I will call you on Monday, okay?
ठीक है, मैं ही Monday को कॉल करता हूं आपको, ठीक है?
customer
80.0s
Yes yes, okay. Thank you, sir.
जी जी, ठीक है। Thank you, sir.
agent
81.3s
Okay, okay, okay.
ठीक है, ओके, ओके।