Call 21112178973280661 2026-09-18 · abhinav gautam · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's line, but it does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, leading to the customer repeatedly asking where the agent was from.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, was there any requirement for steel?
Summary
The agent introduced himself from JSW One, but the customer was confused and repeatedly asked where the agent was calling from. The call ended after the agent clarified his location, before any business needs or requirements could be established.
Coaching
Your opening needs to be clearer and include asking for permission to speak; the customer was confused from the start and the call never recovered.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, leading to the customer repeatedly asking where the agent was from. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, was there any requirement for steel? Agent successfully asked if a current requirement exists, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before any next step could be discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.764 heavy | 12.0s | 3.7s | 38.3s | 2.9s | 225.0 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.8s
Hello.
हॅलो।
customer
2.6s
Yes?
हां जी?
agent
3.4s
Yes, hello sir, I am Gautam speaking from JSW One.
जी नमस्कार सर, मैं गौतम बात कर रहा हूं JSW One से।
customer
6.6s
From where?
कहां से?
agent
7.4s
From JSW One, sir.
JSW One से सर।
customer
9.5s
Okay.
agent
10.3s
Yes, your account had come up, sir. Was there any requirement for steel?
जी, आपका अकाउंट आया था सर। कोई रिक्वायरमेंट थी क्या स्टील में?
customer
13.6s
Pardon?
हां जी?
agent
14.3s
Sir, was there any requirement for steel?
सर स्टील में कोई रिक्वायरमेंट थी क्या?
customer
16.8s
Where... where are you speaking from?
कहां बोल कहां से रहे हो आप?
agent
18.5s
I am speaking from JSW One, from the Ghaziabad office.
मैं JSW One से बात कर रहा हूं, गाजियाबाद ऑफिस से।