Call 21112178850182711 2026-09-04 · abhinav gautam · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: Some background conversation is audible on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped discovery entirely and went straight to asking for a requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a clear next step; no quote, specific callback, or walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a contact from Tanuja Enterprise, confirmed the company name, and immediately asked for an HR/CR requirement. The customer stated they had no current need. The agent ended the call without gathering any information or scheduling a specific follow-up.
Coaching
You need to follow the pitch structure by first verifying the customer's profile and then asking discovery questions to understand their business before asking for a requirement.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not welcome the customer for their new registration, which is the core intent of this opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the company name and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped discovery entirely and went straight to asking for a requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement but failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a clear next step; no quote, specific callback, or walkthrough was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.7 | 8.4s | 3.6s | 39.0s | 2.5s | 257.1 | 0 | 6 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
agent
1.8s
Yes? Tanuja Enterprise?
हाँ? तनुजा एंटरप्राइज?
customer
3.2s
Yes, speak.
हाँ बोलो।
agent
3.9s
Yes, hello, I was calling from JSW, Abhinav Gautam.
जी नमस्कार, मैं JSW से बात कर रहा था, अभिनव गौतम।
customer
6.6s
From where?
कहाँ से?
agent
7.5s
From JSW.
JSW से।
customer
8.8s
Yes, tell me.
हाँ बोलिए।
agent
9.6s
Sir, is there any requirement in HR CR?
सर कोई requirement है HR CR में?
customer
11.8s
No, not right now.
नहीं, अभी तो नहीं है।
agent
13.4s
Not right now. Okay sir, let me know if there is anything, okay?
अभी नहीं है। चलो सर, बताना कुछ हो तो, ठीक है?
customer
15.6s
Yes, yes.
जी जी।
agent
16.6s
Okay.