21112178584306451 · Call

Call 21112178584306451 2026-08-04 · abhinav gautam · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Opp_Aug26	General Enquiry	full conversation 12 turns, clean transcript (0% inaudible)	Hindi	12	supply_led (campaign_name:medium)

Audio: noisy: Significant background noise and multiple conversations happening simultaneously, making it difficult to isolate the main speakers.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.20

confidence high · +0/−1 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified JSW but did not ask for permission before the customer stated they were busy.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the customer cut the call short.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

Summary

The agent introduced himself as being from JSW. The customer immediately stated they were with another customer and would call back later. The call ended abruptly without any discovery, pitch, or a committed next step.

Coaching

When a customer immediately says they are busy, try to secure a specific time for a callback instead of letting the call end vaguely.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	I am speaking from JSW, sir. Agent identified JSW but did not ask for permission before the customer stated they were busy.
SL2 Hook (supply/price signal)	2	fail	–	The call ended before the agent could deliver a hook.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the customer cut the call short.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched.
SL5 Qualify	2	fail	–	No qualification for a current requirement was attempted.
SL6 Closure with next step	1	fail	–	Agent did not secure a specific callback time when the customer said they would call back.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.289	3.5s	8.6s	29.9s	1.2s	too short	0	4	6	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.0s

Hello

हेलो

agent

6.0s

Hello

हेलो

customer

7.1s

Hello

हेलो

agent

8.0s

Yes, hello sir.

हां नमस्कार सर।

customer

9.3s

Yes, hello. Are you bypassing? Don't speak now, just speak like that. Hello.

हां नमस्ते। बाईपास कर रहे हो क्या? अब बोलो मत ऐसे ही बोलो। हेलो।

unknown

12.8s

Chintu

चिंटू

customer

13.6s

Yes, who?

हां कौन?

unknown

14.2s

Chintu

चिंटू

agent

15.0s

I am speaking from JSW, sir.

JSW से बात कर रहा हूं सर।

customer

16.6s

Hello. From where?

हेलो। कहां से?

agent

18.0s

JSW, from JSW.

JSW, JSW से।

customer

19.2s

[crosstalk] I will call back in a little while, there is a customer.

[crosstalk] थोड़ी देर बाद कॉल मैं करता हूं, कोई कस्टमर है।