Call 21112178875846311 2026-09-07 · abhinav gautam · 3:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 51 turns, clean transcript (0% inaudible) | Hindi | 51 | new_registration (campaign_name:high) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: square pipes
3 · Supply
US
none
For the material the agent could supply (CRCA), no supply constraints were mentioned.
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +15/−2
from 23 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about material type and monthly quantity. Business application was volunteered by the customer, but brands, payment terms, and current JSW buying status were not explored.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask for a current requirement or schedule a specific callback, instead leaving it open-ended for the customer to reach out.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. The next step was left undefined.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Greetings sir, this is Abhinav Gautam speaking from the JSW One Ghaziabad office. ... Yes, sir, we received your form, Bharat Elevator.
Summary
Customer from 'Bharat Elevator' registered to find a direct material source, citing delays and availability issues with their current dealers. They require .5mm CRCA sheets (approx. 6-7 MT/month) and square pipes. The agent confirmed they can supply CRCA but not pipes, and shared his contact details for future requirements. The call ended without any specific next steps.
Coaching
The customer told you their exact problems with dealers are speed and availability. You must use this to pitch our specific solutions, like same-day dispatch from our stockyards and guaranteed material with Test Certificates.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Greetings sir, this is Abhinav Gautam speaking from the JSW One Ghaziabad office. ... Yes, sir, we received your form, Bharat Elevator. The agent provided a warm opening and correctly referenced the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yes, sir, we received your form, Bharat Elevator. Agent only verified the company name. Procurement city, decision-making involvement, and best contact details were not asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | What all materials do you purchase, sir? ... So, what is your monthly requirement for CRCA, sir? Agent only asked about material type and monthly quantity. Business application was volunteered by the customer, but brands, payment terms, and current JSW buying status were not explored. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Whenever you have a requirement for CR, you can WhatsApp me or call me on my number. The agent did not ask for a current requirement or schedule a specific callback, instead leaving it open-ended for the customer to reach out. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | So I should save this number, if there's anything, let me know. The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. The next step was left undefined. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.54 | 47.6s | 40.5s | 93.9s | 4.4s | 332.8 | 0 | 25 | 26 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हेलो
agent
1.2s
Hello
हेलो
customer
2.2s
Yes?
हां जी?
agent
2.8s
Greetings sir, this is Abhinav Gautam speaking from the JSW One Ghaziabad office.
नमस्कार सर, अभिनव गौतम बात कर रहा था मैं JSW One गाजियाबाद ऑफिस से।
customer
6.3s
From where?
कहां से?
agent
7.0s
I'm calling from JSW One.
JSW One से बात कर रहा हूं।
customer
8.2s
Okay okay, JSW.
ओके ओके JSW.
agent
9.6s
Yes, sir, we received your form, Bharat Elevator.
जी, आपका सर फॉर्म रिसीव हुआ था भारत एलिवेटर हमारे पास।
customer
12.3s
Right right, I had received an ad.
राइट राइट, मेरे पास तो एक ऐड आया था।
agent
13.9s
Yes, yes.
हां जी, हां जी।
customer
14.4s
Actually, yes, it keeps getting used on projects. So let's try and see if we can get the material directly from you, because it takes time through a dealer, and there's also an issue with material availability.
एक्चुअली मैं हां प्रोजेक्ट पे यूज़ होता रहता है। तो ट्राई करके देखते हैं अगर डायरेक्ट फ्रॉम आपसे मटेरियल उठ जाए क्योंकि डीलर के थ्रू टाइम भी लगता है, मटेरियल की अवेलेबिलिटी की भी इशू होता है।
agent
21.0s
What all materials do you purchase, sir?
क्या-क्या मटेरियल परचेस करते हैं सर आप?
customer
22.7s
Uh, I had seen that pipes, have square pipes also been added to your catalog? Square pipes?
अह मैंने देखा था कि पाइप्स, स्क्वायर पाइप्स भी यूज़ आप आपके उसमें ऐड हो गया है कैटलॉग में? स्क्वायर पाइप्स?
agent
26.6s
We mostly don't deal in square pipes right now, I mean, we have to check. And apart from this
स्क्वायर पाइप्स मोस्टली हम अभी करते नहीं है, मतलब चेक करना पड़ता है। और इसके अलावा
customer
29.8s
Okay, okay, okay. You tell me your
अच्छा अच्छा अच्छा। आप मुझे अपनी
customer
31.2s
Mostly my, mostly my CRCA sheet, the .5 mm CRCA sheet is used, powder coated.
मोस्टली मेरा, मोस्टली मेरा CRCA शीट, CRCA शीट .5 mm वाली यूज़ होती है पाउडर कोटेड।
agent
34.7s
Okay, CRCA sheet, right?
अच्छा CRCA शीट ना?
customer
35.7s
Yes.
हां।
agent
36.6s
Hmm, .5 mm. And apart from this, sir?
हम्म, .5 mm. और इसके अलावा सर?
customer
38.5s
And apart from this, square pipes are used.
और इसके अलावा स्क्वायर पाइप्स यूज़ होते हैं।
agent
40.2s
So, what is your monthly requirement for CRCA, sir?
तो CRCA में कितनी रिक्वायरमेंट रहती है सर आपकी मंथली?
customer
42.3s
Uh, if I tell you a monthly tentative, it means the purchase is around three to four lakh rupees.
अह मंथली टेंटेटिव बताऊं तो मतलब तीन से चार लाख रुपए की परचेस रहती है।
agent
45.8s
Meaning three to four, meaning you take six to seven tons of CR material, right?
यानी तीन से चार यानी कि छह सात टन माल आप CR में लेते हो ना?
customer
49.1s
Uh, I'm not sure in tons what the kg would be. I mean, I have an idea of the purchase amount.
अह टन में मैं श्योर नहीं हूं क्या रहता होगा केजी का। मतलब परचेस का मेरेको आईडिया है इतना।
agent
52.5s
Yes, so we can give you CR in this, okay?
जी, तो आप हम CR इसमें आपको दे सकते हैं, ठीक है?
customer
54.6s
Okay.
ओके।
agent
55.4s
Whenever you have a requirement for CR, you can WhatsApp me or call me on my number. I have sent the number, okay, to you, okay?
जब भी आपकी CR की रिक्वायरमेंट आए हो ना, तो आप मुझे WhatsApp कर देना या मुझे कॉल कर लेना मेरे नंबर पे। मैंने डाला है नंबर मैं ठीक है आपको, ठीक है?
customer
59.8s
So, as I work pan-India, can you make it available to me pan-India or in particular locations?
तो जैसे मैं पैन इंडिया काम करता हूं, तो आप मेरेको पैन इंडिया अवेलेबल करा सकते हो या फिर पर्टिकुलर लोकेशंस में?
agent
63.7s
No, pan-India, ours is also pan-India, sir.
नहीं, पैन इंडिया, हमारा भी पैन इंडिया है सर आपका।
customer
65.2s
Yours is pan-India, right? Yes, that's why.
पैन इंडिया ही है ना आपका? हां, इसीलिए।
agent
66.4s
Yes, it's pan-India.
जी, पैन इंडिया है।
customer
67.4s
So from where do you provide the service?
तो कहां से आप सर्विस प्रोवाइड करते हैं?
agent
68.4s
I do it pan-India, sir, pan-India.
मैं पैन इंडिया करता हूं सर, पैन इंडिया।
customer
69.9s
Yes, pan-India, right? So
हां, पैन इंडिया ना? तो
agent
70.8s
Whichever make you ask for, we can provide that make in CR. Tata, JSW, AMNS, SAIL.
हम आपको जो मेक बोलोगे, वो मेक CR में हम दे सकते हैं। Tata, JSW, AMNS, SAIL.
customer
74.2s
Yes, yes, yes.
हां हां हां।
agent
75.2s
Whatever you say, whatever is approved by you, we will give you a quotation accordingly, okay sir? Just that our payment term is advance, that I will
जो आप बोलोगे, जो आपका अप्रूव होगा, उसके हिसाब से आपको कोटेशन देंगे, ठीक है सर? बस पेमेंट टर्म हमारा एडवांस रहता है, वो आपको मैं
customer
78.8s
Yes, that will be advance only.
हां, वो तो एडवांस ही रहेगा वो तो।
agent
80.9s
Just one thing is there at our end, right now we are not able to do credit that well. But we will be able to provide the material to you, okay?
बस एक चीज वो है हमारे यहां, अभी हम क्रेडिट का इतना अच्छे से नहीं कर पा रहे। पर मटेरियल हम दे पाएंगे आपको, ठीक है?
customer
85.1s
So, so give me your personal number.
तो, तो मेरेको अपना पर्सनल नंबर दीजिए।
agent
86.9s
See, I have sent my personal number on WhatsApp itself. It has everything written, what all we serve.
पर्सनल नंबर देखो मैंने WhatsApp में ही डाला है आपको। उसमें सब चीज लिखी है हम क्या क्या सर्व करते हैं।
customer
89.8s
Okay okay okay, JSW One of the
ओके ओके ओके, JSW One of the
agent
91.6s
Okay?
ठीक है?
customer
92.4s
So I should save this number, if there's anything, let me know.
तो इस नंबर को सेव कर लूं, आप कुछ रहे तो बताना।
agent
94.6s
Abhinav Gautam.
अभिनव गौतम।
customer
95.3s
Yes, Abhinav Gautam.
जी, अभिनव गौतम।
agent
96.0s
I sit in Ghaziabad Sector 16. If you want to visit nearby, you can let us know.
मैं गाजियाबाद सेक्टर 16 में बैठता हूं मैं। अगर नियरेस्ट आपको विजिट करना हो तो हम बता देना।
customer
99.8s
Okay sir, okay, okay.
ठीक है सर, ठीक है, ठीक है।
agent
101.1s
Okay?
ठीक है?
customer
101.7s
Alright, thank you.
ऑलराइट, धन्यवाद।
agent
103.9s
Hello, cancel it.
हेलो, कैंसिल कीजिए।