JSWOzonetel · Call Analysis

Call 34972178298613652 2026-07-02 · abhinav gautam · 0:22

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26 General Enquiry no conversation no human conversation on the recording (voicemail / IVR / ringing) Gujarati 2 customer_led (campaign_name:medium)
Audio: clear: The call begins with an IVR message. There is some background noise when the customer speaks, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
n/a
n/a

2 · Customer quality

the LEAD we handed over
– /4 flags

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
n/a
confidence none · +0/−0 from 0 hits
excluded: dead call (red band)

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.0 –s 0.6s 21.4s –s too short 0 – 1 0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown
0.2s
Welcome to Jayesh Engineering Limited. Please dial extension number after the beep or wait for operator.
customer
7.9s
Hello.
હેલો.