Call 21112178593447311 2026-08-05 · Varun Siddhardha jillapalli · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Wrong_Number | full conversation 26 turns, clean transcript (0% inaudible) | Telugu | 26 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter from the agent's side is present throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +0/−0
from 3 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak before the call was identified as a wrong number.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was identified as a wrong number before the hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was identified as a wrong number before discovery could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
Ah okay, tell me the number, sir. ... So, what is the contact person's name?
Summary
The agent called the number for 'Ganesh Traders' but reached the wrong person. The respondent was helpful and provided the correct contact number and name (Srinath) for the intended party. The agent successfully captured this new information to re-attempt the call.
Coaching
Excellent work turning a wrong number into a correct contact; however, always remember to ask for permission to speak in your initial opener.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified himself and the company but did not ask for permission to speak before the call was identified as a wrong number. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was identified as a wrong number before the hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was identified as a wrong number before discovery could be attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Ah okay, tell me the number, sir. ... So, what is the contact person's name? Although not a standard closure, the agent successfully obtained the correct contact number and name, creating a clear and actionable next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.582 | 16.6s | 11.9s | 52.5s | 5.2s | 263.9 | 0 | 13 | 13 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
హలో?
agent
2.3s
Hmm, hello.
హ్మ్, హలో.
agent
3.1s
Hello, good evening sir.
హలో, గుడ్ ఈవెనింగ్ సర్.
customer
4.4s
Good evening.
గుడ్ ఈవెనింగ్.
agent
5.5s
Sir, is this Ganesh Traders, sir?
సర్, గణేష్ ట్రేడర్స్ అనా సర్?
customer
7.3s
Huh?
ఆ?
agent
8.0s
Is this Ganesh Traders I'm speaking to?
గణేష్ ట్రేడర్స్ అనా మాట్లాడేది?
customer
9.5s
No, tell me.
కాదండి, చెప్పండి.
agent
10.6s
Okay, so I am Varun speaking from JSW. So, an account is registered under the name Ganesh Traders. I called for a follow-up.
ఓకే, సో వరుణ్ ని మాట్లాడుతున్నాను JSW నుంచి. సో గణేష్ ట్రేడర్స్ అన్న పేరు మీద ఒక అకౌంట్ రిజిస్టర్డ్ అయి ఉంది. ఒక ఫాలో అప్ అని కాల్ చేశాను.
customer
16.1s
No.
లేదండి.
agent
16.8s
Okay, is it a wrong number, sir?
ఓకే, రాంగ్ నంబరా సర్?
customer
18.0s
Yes.
అవును.
customer
19.1s
See, ah, hello. I will give you Ganesh Traders' Ganesh's number, speak to him.
సీ, ఆ, హలో. నేను గణేష్ ట్రేడర్స్ ది గణేష్ నంబర్ ఇస్తాను, మాట్లాడండి.
agent
22.3s
Ah okay, tell me the number, sir.
ఆ ఓకే, నంబర్ చెప్పండి సర్.
customer
27.8s
98498
agent
29.2s
98498
customer
30.5s
498, did you write it down?
498 రాశారా?
customer
31.8s
512
agent
32.5s
98 512
customer
34.0s
9849851248
agent
36.6s
48, okay.
48, ఓకే.
agent
38.1s
So, what is the contact person's name?
సో, ఒక కాంటాక్ట్ పర్సన్ నేమ్ ఏంటి?
customer
39.8s
It's Srinath.
శ్రీనాథ్ అండి.
agent
41.6s
Who sir?
ఎవరు సర్?
customer
42.1s
Srinath, Srinath.
శ్రీనాథ్, శ్రీనాథ్.
agent
44.2s
Srinath, okay.
శ్రీనాథ్, ఓకే.