Call 21112178582594411 2026-08-04 · Varun Siddhardha jillapalli · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 15 turns, clean transcript (7% inaudible) | Telugu | 15 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. muffled: The audio is somewhat muffled and contains background chatter, making some parts difficult to discern clearly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not clearly identify themself or the company, and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
No hook was delivered; the agent went straight to a discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Only one of the six required discovery questions was attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called a contact at a manufacturing company who was already aware of JSW from a previous in-person visit. The agent confirmed the customer's business type but failed to conduct further discovery, pitch, or qualify for a requirement. The call ended with the agent promising to send their number via WhatsApp.
Coaching
You must follow the basic call structure: introduce yourself and the company, deliver a hook to create interest, and then ask discovery questions before suggesting a next step.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not clearly identify themself or the company, and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
No hook was delivered; the agent went straight to a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | So, Peddapuram Technologies, what work do you do? Is it manufacturing, sir, or any fabrication workshop? Only one of the six required discovery questions was attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step offered ('I will also pin you on WhatsApp') is not a committed action to advance the sale. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.662 | 20.4s | 10.4s | 43.2s | 8.4s | 235.3 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
హలో.
agent
1.2s
Hello.
హలో.
customer
1.6s
Namaste sir.
నమస్తే సార్.
agent
2.2s
Yes sir.
ఎస్ సార్.
agent
2.8s
Sir, you are from Varam JSW
సర్ మీరు వరం JSW
customer
4.0s
Yes sir.
ఎస్ సార్.
agent
4.6s
Sir, you are from Peddapuram, this Technologies Private... yes sir, you are in JSW, right?
సర్ మీరు పెద్దాపురం కి ఈ టెక్నాలజీస్ ప్రైవేట్ అవును సార్ JSW లో ఉన్నారు కదా?
customer
9.4s
Yes.
అవునండి.
agent
10.0s
So, Peddapuram Technologies, what work do you do? Is it manufacturing, sir, or any fabrication workshop?
సో పెద్దాపురం టెక్నాలజీస్ ఏం వర్క్ చేస్తుంటారు అండి? మ్యానుఫ్యాక్చరింగ్ ఉందా సార్ లేకపోతే ఏమైనా ఫ్యాబ్రికేషన్ వర్క్ షాప్?
customer
14.4s
It's manufacturing. You came and met our purchase people in person, right?
మ్యానుఫ్యాక్చరింగ్ అండి. మీరు పర్సనల్ గా వచ్చి కలిశారు కదా మా పర్చేస్ వాళ్ళని.
agent
18.2s
Oh, okay.
అవునా, ఓకే.
customer
19.0s
Yes, they came and met. Did they give any enquiry?
ఆ, వచ్చి కలిశారు. ఏమైనా ఎంక్వయిరీ ఇచ్చారా?
agent
21.5s
They will give, they will give. They will send any upcoming enquiries.
ఇస్తారు ఇస్తారు. ఇంకా అప్ కమింగ్ ఎంక్వయిరీస్ ఏమైనా పంపిస్తారు.
agent
24.5s
Okay. After this call, I will also pin you on WhatsApp. I mean, keep the number. So in case you need to sort out any requirement,
ఓకే. ఈ కాల్ తర్వాత నేను కూడా మీకు వాట్సాప్ లో పిన్ చేస్తాను. మా అంటే నెంబర్ ఉంచుకోండి. సో ఇన్ కేస్ మీకు ఏ రిక్వైర్మెంట్ సార్ట్ అవుట్ అవ్వాలన్నా
customer
30.0s
Okay. [inaudible] I will do [inaudible] I will be from JSW.
ఓకే. [inaudible] నేను చేసి [inaudible] ఉంటాను JSW నుంచి.