Call 21112178591230381 2026-08-05 · Varun Siddhardha jillapalli · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | English | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +12/−2
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead asking a generic follow-up question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
So please ping me on my WhatsApp, I'll share you the requirements now.
Summary
The agent called a registered user from an engineering company as a follow-up. The customer confirmed they have a steel requirement but immediately requested the agent contact them on WhatsApp to get the details. The agent agreed without attempting any discovery or qualification on the call, ending the conversation.
Coaching
You must maintain control of the call; instead of immediately agreeing to move to WhatsApp, try to gather at least one or two key requirement details on the call itself.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | So actually I have called you regarding you have been registered in our JSW One platform, right? The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | So it's just a follow up that do you have any steel requirements in your business? The agent did not lead with a supply or price hook, instead asking a generic follow-up question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | So please ping me on my WhatsApp, I'll share you the requirements now. The agent asked if a requirement exists but did not attempt to capture any specific details (grade, size, qty) when the customer deflected to WhatsApp. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Yeah, yeah, definitely. I'll share. The next step of 'pinging on WhatsApp' does not meet the rubric's requirement for a specific quote with turnaround or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | So please ping me on my WhatsApp, I'll share you the requirements now. |
Yeah, yeah, definitely. I'll share. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.633 | 17.4s | 10.1s | 58.5s | 3.7s | 255.2 | 0 | 11 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.3s
Hello.
customer
2.1s
Hello.
agent
2.8s
Hello.
agent
3.3s
Hello, good morning, sir.
customer
4.1s
Yes. Morning.
Hanji. Morning.
agent
5.6s
Uh sir, is this a Primus Prefab and Engineering?
customer
8.0s
Yes, sir.
agent
9.1s
Okay, Varun this side from JSW.
customer
11.0s
Hi, yes sir.
agent
12.0s
So actually I have called you regarding you have been registered in our JSW One platform, right?
customer
15.6s
Yes, sir.
agent
16.6s
So it's just a follow up that do you have any steel requirements in your business?
customer
21.8s
Sorry, I'm unable to hear you clearly. Uh could you please come again?
agent
24.9s
So as of today, do you have any steel requirement in your business?
customer
27.9s
Yes, we do have.
agent
29.2s
Okay.
customer
30.0s
So please ping me on my WhatsApp, I'll share you the requirements now.
agent
33.4s
Yeah, yeah, definitely. I'll share.
customer
34.9s
Okay.
agent
35.9s
Okay.
customer
36.8s
Okay.