Call 21112178591272611 2026-08-05 · Varun Siddhardha jillapalli · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Telugu | 16 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: 1.0 MT critical
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.25
confidence high · +2/−4
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer interrupted immediately after the introduction, so the agent did not get an opportunity to deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked only one discovery question about the current supplier before the call shifted to MOQ and ended; this is below the threshold for a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was completed, and no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, my name is Varun, I'm speaking from JSW.
Qualify
Again, the minimum order for you starts from five tons, sir.
Summary
The agent introduced JSW One, but the customer immediately stated they have no need and buy from a local dealer. The customer explained their typical purchase quantity is 1-2 tons. The agent correctly identified this is below JSW One's minimum order quantity of 5 tons, and the call ended amicably.
Coaching
When a customer immediately says 'no requirement', try to pivot to discovery with 'I understand, just for my future reference...' to gather intelligence before ending the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, my name is Varun, I'm speaking from JSW. Agent introduced himself and the company, and did not push when the customer immediately stated they had no requirement, respecting the intent of the permission step. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted immediately after the introduction, so the agent did not get an opportunity to deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Are you procuring from a local dealer? Agent asked only one discovery question about the current supplier before the call shifted to MOQ and ended; this is below the threshold for a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was completed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Again, the minimum order for you starts from five tons, sir. Agent correctly identified the customer's stated need (1-2 tons) is below the company's MOQ, thus successfully qualifying the lead out. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, in case you have larger requirements in the future, let me know. The call ended with a generic 'call us if you need us' statement, not a specific, committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.374 | 11.1s | 18.6s | 37.3s | 2.9s | 248.6 | 0 | 7 | 9 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello
హలో
agent
3.1s
Hello, Namaste sir.
హలో నమస్తే సార్.
customer
4.6s
Namaste.
నమస్తే.
agent
5.6s
Sir, my name is Varun, I'm speaking from JSW.
సర్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.
customer
8.6s
Ah, I don't need anything right now.
ఆ ఇప్పుడేం వద్దండి.
agent
10.1s
Okay.
ఓకే.
customer
11.0s
I directly... you have this JSW thing, right, Sandeep Steels, after that
నేను డైరెక్ట్ మీ JSW ఇది ఉంది కదా సందీప్ స్టీల్స్, తర్వాత
agent
14.5s
Are you procuring from a local dealer?
లోకల్ డీలర్ నుంచి ప్రొక్యూర్ చేసుకుంటున్నారా?
customer
15.8s
I am. Meaning, with you the quantity is in bulk, right? For us, instead of everything, even if it's a little bit, we can take it from there. Godavari
చేసుకుంటున్నా. అంటే మీ దగ్గర క్వాంటిటీ బల్క్ కదా, మాకు అన్నీ కాకుండా కొంచెం కొంచెం అయినా మీరే అక్కడ తీసుకోవడానికి మనకి ఉంటది. గోదావరి
agent
21.5s
Again, the minimum order for you starts from five tons, sir.
మళ్ళీ మినిమం ఆర్డర్ వచ్చేసి మీకు ఫైవ్ టన్స్ నుంచి స్టార్ట్ అయితుంది సర్.
customer
24.8s
We don't have five tons. We have two ton, one ton, half ton, things like that, so it's better from there.
మాకు ఫైవ్ టన్స్ ఉండదు. టూ టన్, వన్ టన్, హాఫ్ టన్ ఇలాంటివి ఉంటాయి కాబట్టి అక్కడ నుంచి బెటర్.
customer
28.8s
If it's bulk, you are better, but we don't have that much.
బల్క్ అయితే మీరే బెటర్ కానీ మాకు అంత ఉండదు.
customer
30.8s
Good.
బలే.
agent
31.5s
Okay, in case you have larger requirements in the future, let me know.
ఓకే, ఇన్ కేస్ ఫ్యూచర్ లో నా లార్జర్ రిక్వైర్మెంట్స్ ఉన్నప్పుడు చెప్పండి.
customer
34.0s
Sure, sure, sure.
श्योर श्योर श्योर.
agent
36.0s
Right sir.
రైట్ సర్.