Call 21112178841522451 2026-09-03 · Varun Siddhardha jillapalli · 2:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Telugu | 31 | new_registration (campaign_name:medium) |
Audio: clear: Some call center background noise is present but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about business type (1/8); missed critical discovery questions on volume, brands, payment terms, and current JSW relationship.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended passively without a confirmed next step; no quote was sent, no specific callback was scheduled in the CRM, and no walkthrough was booked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Only verified the company name (1/4); failed to ask about procurement city, decision-making involvement, or best contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello sir, my name is Varun, I'm speaking from JSW. ... Sir, you registered on JSW under the name Dynamic Tools Private Limited, right? So we are call
First opportunity identified
can you tell a time period, sir? Like middle of the month or end of the month? CUSTOMER: Ah, end of the month.
Summary
The agent contacted a new registrant, a tool manufacturer requiring CR/HR steel sheets. The customer stated they have no immediate requirement but will look to procure towards the end of the month. The agent performed minimal discovery and did not educate the customer on the platform's value, instead giving general market advice about rising prices before ending the call without a firm next step.
Coaching
You must ask the full set of discovery questions about volume, current suppliers, and pain points, as this is the only way to understand the customer's needs and pitch the relevant JSW One benefits.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello sir, my name is Varun, I'm speaking from JSW. ... Sir, you registered on JSW under the name Dynamic Tools Private Limited, right? So we are calling for just a follow-up, sir. The agent provided a warm opening, stated his name and company, and explained the reason for the call as a follow-up to a registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | you registered on JSW under the name Dynamic Tools Private Limited, right? Only verified the company name (1/4); failed to ask about procurement city, decision-making involvement, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | are you into tool manufacturing or something else, what, I mean, what do you manufacture, sir? Only asked about business type (1/8); missed critical discovery questions on volume, brands, payment terms, and current JSW relationship. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform features like transparent pricing, test certificates, or stockyard availability; instead gave generic market advice. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | can you tell a time period, sir? Like middle of the month or end of the month? CUSTOMER: Ah, end of the month. When the customer said they had no current need, the agent successfully identified a future requirement timeline ('end of the month'). |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, sir. No issues. ... Thank you, sir. The call ended passively without a confirmed next step; no quote was sent, no specific callback was scheduled in the CRM, and no walkthrough was booked. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.746 heavy | 45.7s | 15.6s | 80.7s | 7.3s | 326.9 | 0 | 18 | 13 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.1s
Hello.
హలో.
agent
3.3s
Hello.
హలో.
agent
4.2s
Hello, hello. Hello, good morning, sir.
హలో, హలో. హలో, గుడ్ మార్నింగ్, సార్.
customer
5.7s
Hello?
హలో?
agent
6.5s
Hello, good morning, sir.
హలో, గుడ్ మార్నింగ్, సార్.
customer
7.6s
Good morning, who is this?
గుడ్ మార్నింగ్, ఎవరు?
agent
8.8s
Sir, from JSW
సార్, JSW నుంచి
customer
9.9s
Hello?
హలో?
agent
10.8s
Hello sir, my name is Varun, I'm speaking from JSW.
హలో సార్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.
customer
13.3s
JSW. Oh yes sir, tell me sir.
JSW. ఓ హా సార్, చెప్పండి సార్.
agent
15.2s
Sir, you registered on JSW under the name Dynamic Tools Private Limited, right? So we are calling for just a follow-up, sir. I mean, are you into tool manufacturing or something else, what, I mean, what do you manufacture, sir?
సార్, మీరు డైనమిక్ టూల్స్ ప్రైవేట్ లిమిటెడ్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయ్యారు కదా, సో ఒక జస్ట్ ఒక ఫాలో అప్ అని కాల్ చేస్తున్నాం సార్. అంటే మీరు ఆ టూల్ మానుఫ్యాక్చరింగా లేకపోతే ఏమన్నా, ఏం, అంటే ఏం మానుఫ్యాక్చరింగ్ చేస్తుంటారు సార్?
customer
22.7s
Tools manufacturing.
టూల్స్ మానుఫ్యాక్చరింగ్.
agent
24.1s
Okay, so what type of tools are these, sir? And for this, what type of raw material requirement do you have generally, since you registered?
ఓకే, అంటే ఏ టైప్ ఆఫ్ టూల్స్ సార్ ఇవి? అండ్ దీనికి ఏ టైప్ ఆఫ్ రా మెటీరియల్ రిక్వైర్మెంట్ ఉంటుంది మీకు జనరల్ గా రిజిస్టర్ అయ్యారు కదా?
customer
28.3s
CR steels, HR steels requirements are there.
CR steels, HR steels రిక్వైర్మెంట్ ఉంటాయి.
agent
30.5s
Okay. Is there more procurement in coil form, or is the procurement more in sheet form for you, sir?
ఓకే. కాయిల్ ఫామ్ లో ఎక్కువ ప్రొక్యూర్ ఉంటదా, ప్రొక్యూర్మెంట్ ఉంటదా, షీట్ ఫామ్ లో ఎక్కువ ఉంటదా సార్ మీకు?
customer
34.2s
In sheets, in sheets.
షీట్ ల, షీట్ ల.
agent
35.3s
You take it in sheets base only. Okay.
షీట్స్ బేస్ లోనే తీసుకుంటారు. ఓకే.
agent
37.0s
Okay. Uh, I just called for a follow-up, I mean, this month has started, right? Have you started any inquiries or any procurement?
ఓకే. ఆ, జస్ట్ ఒక ఫాలో అప్ అని కాల్ చేశాను, అంటే ఈ మంత్ స్టార్ట్ అయింది కదా, ఏమన్నా ఎంక్వయిరీస్ కానీ, ప్రొక్యూర్మెంట్ ఏమన్నా స్టార్ట్ చేశారా అని?
customer
42.3s
Uhm, haven't started yet. It will take some time.
ఉమ్, ఇంకా స్టార్ట్ చేయలేదండి. కొంచెం టైం పడుతుంది.
agent
44.3s
It will take time? I mean, can you tell a time period, sir? Like middle of the month or end of the month?
టైం పడుతదా? అంటే ఒక టైం పీరియడ్ చెప్పగలుగుతారా సార్? అంటే మిడిల్ ఆఫ్ ది మంత్ గానీ, ఎండ్ ఆఫ్ ది మంత్ గానీ?
customer
47.2s
Ah, end of the month. Towards the end of the month.
ఆ, ఎండ్ ఆఫ్ ది మంత్. ఎండ్ ఆఫ్ ది మంత్ కి అట్టా.
agent
49.0s
You are planning procurement for the end of the month. But my suggestion is that, sir, your currency prices are rising. So either from JSW or from your, uh, regular vendors, so procure at the earliest.
ఎండ్ ఆఫ్ ది మంత్ ప్రొక్యూర్మెంట్ ప్లాన్ చేస్తున్నారు. బట్ నా సజెషన్ వచ్చేసి ఏంటంటే సార్, మీ కరెన్సీ ప్రైసెస్ అన్నవి రైస్ అవుతున్నాయి. సో ఐదర్ ఫ్రమ్ JSW ఆర్ ఫ్రమ్ యువర్, ఆ, రెగ్యులర్ వెండర్స్, సో ప్రొక్యూర్ ఎట్ ది ఎర్లియెస్ట్.
customer
55.6s
Uhm uhm.
ఉమ్ ఉమ్.
agent
56.3s
Or else, uh, you'll lose the prices that which you get better than the market.
agent
100.5s
So try to procure the material at the earliest. So then only you can get the better price.
agent
104.0s
That's my suggestion.
customer
105.2s
Uhm.
ఉమ్.
agent
105.9s
If anything, please let me know.
customer
107.8s
I'm sending this month end any requirement is there of JSW portal.
agent
111.2s
Okay, sir. No issues.
agent
113.8s
Thank you, sir.