Call 21112178842755932 2026-09-03 · Varun Siddhardha jillapalli · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Telugu | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter from a call center environment is audible, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook to create interest, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the required discovery questions to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirements related to steel, sir?
Summary
The agent contacted a registered customer, 'Adarsh Engineering Workshop', for a follow-up. The agent introduced himself but immediately asked for a requirement, skipping the hook and discovery. The customer stated they had no requirement at the moment, and the agent ended the call without establishing a next step.
Coaching
You skipped the hook and discovery steps, immediately asking for a requirement. To improve, first provide a compelling reason for the customer to listen (the hook), then ask questions to understand their business before trying to qualify them.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, hello sir. Greetings, my name is Varun, I am speaking from JSW One, sir. The agent introduced himself and the company but failed to ask for permission to speak or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirements related to steel, sir? The agent did not provide a supply or price hook to create interest, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirements related to steel, sir? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. After the customer stated no requirement, the agent ended the call without proposing a specific next step, such as a future callback time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.819 heavy | 15.4s | 3.4s | 44.2s | 5.3s | 218.2 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.9s
Hello.
customer
3.7s
Hello.
agent
4.6s
Hello, hello sir. Greetings, my name is Varun, I am speaking from JSW One, sir.
హలో, హలో సార్. నమస్తే, నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను సార్.
customer
9.2s
Yes.
ఆ.
agent
10.0s
Sir, you are registered with JSW under the name Adarsh Engineering Workshop, right? I called for a follow-up, sir.
సార్, మీరు ఆదర్శ్ ఇంజనీరింగ్ వర్క్ షాప్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా, ఒక ఫాలో అప్ అని కాల్ చేశాను సార్.
customer
15.2s
From when?
ఎప్పటిది?
agent
16.5s
Meaning, this month has started, right? Do you have any requirements related to steel, sir? Like fabrication work...
అంటే ఈ మంత్ స్టార్ట్ అయింది కదా, ఏమన్నా స్టీల్ సంబంధించి ఏమన్నా రిక్వైర్మెంట్స్ ఉన్నాయా సార్? ఫ్యాబ్రికేషన్ వర్క్ గానీ...
customer
22.4s
No, no, not right now.
లేవు లేవు అండి ఇప్పుడు.
agent
24.6s
Okay sir.
ఓకే సార్.