Call 21112178835021841 2026-09-02 · Varun Siddhardha jillapalli · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Telugu | 18 | new_registration (campaign_name:medium) |
Audio: clear: There is some background office noise, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +1/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type and materials traded before the customer diverted the call; no other discovery questions were attempted.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent did not ask if the customer had a current requirement or schedule a specific callback for a future one.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic offer of help, not a quote, specific callback, or scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Hello sir, my name is Varun, I am speaking from JSW, sir.
Platform education
Sir, the app concept is, just like the apps on Amazon, Flipkart, to buy any material, product, the JSW One app is the same for buying steel products.
Summary
The agent contacted a newly registered user from Durga Steels, who confirmed they are a trader. The customer immediately expressed confusion about the app and its pricing. The agent explained the app's e-commerce concept but failed to conduct further discovery or identify an opportunity, ending the call by offering his number for future, unspecified needs.
Coaching
When a customer diverts the conversation, acknowledge their point and then gently steer them back to the discovery questions to understand their needs before offering a solution.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello sir, my name is Varun, I am speaking from JSW, sir. The agent provided a standard, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Sir, you are registered in JSW under the name Durga Steels, right? Agent only confirmed the company name; procurement city, role, and contact details were not asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | So yours is a trading business, right sir?... what all material do you trade? Agent only asked about business type and materials traded before the customer diverted the call; no other discovery questions were attempted. |
| NR4 Platform education | 1 | pass | – | 1.0 | Sir, the app concept is, just like the apps on Amazon, Flipkart, to buy any material, product, the JSW One app is the same for buying steel products. Agent explained the platform's purpose in simple terms when the customer expressed confusion. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent did not ask if the customer had a current requirement or schedule a specific callback for a future one. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | you can also keep my number, in case you have direct requirements, you can directly contact me as well. The call ended with a generic offer of help, not a quote, specific callback, or scheduled walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | handled | I didn't understand the JSW app. I will see it later, how to use that app, what it is. I didn't understand the prices in it either. |
Sir, the app concept is, just like the apps on Amazon, Flipkart, to buy any material, product, the JSW One app is the same for buying steel products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.673 | 26.5s | 12.9s | 57.6s | 8.0s | 271.7 | 0 | 9 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.5s
Hello.
హలో
customer
3.3s
Hello.
హలో
agent
4.3s
Hello.
హలో
customer
5.0s
Hello.
హలో
agent
6.0s
Hello sir, my name is Varun, I am speaking from JSW, sir.
హలో సర్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను సర్.
customer
9.3s
Ah, tell me.
ఆ చెప్పండి.
agent
10.0s
Sir, you are registered in JSW under the name Durga Steels, right? You have registered recently.
సర్ మీరు దుర్గా స్టీల్స్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా, రీసెంట్లీ రిజిస్టర్ అయి ఉన్నారు.
customer
14.4s
Yes, yes.
అవును, అవును.
agent
15.3s
So, you have registered normally, right? So yours is a trading business, right sir?
సో ఒక మామూలుగా రిజిస్టర్ అయ్యారు కదా, సో మీది ట్రేడింగ్ బిజినెస్ కదా సర్ మీది?
customer
18.8s
Yes.
అవునండి.
agent
19.5s
Okay, ah what all material do you trade?
ఓకే, ఆ ఏమేం మెటీరియల్ ట్రేడ్ చేస్తుంటారు?
customer
21.3s
I have everything. But I didn't understand the JSW app. I will see it later, how to use that app, what it is. I didn't understand the prices in it either.
నా దగ్గర అన్నీ ఉంటాయి. కాకపోతే JSW యాప్ నాకు అర్థం కాలేదు. తర్వాత ఒకసారి చూస్తానండి అది యాప్ ఎట్లా చేయాల, ఏంటి అనేది. ప్రైసెస్ కూడా నాకు అర్థం కాలేదు అందులో.
agent
28.2s
Sir, the app concept is, just like the apps on Amazon, Flipkart, to buy any material, product, the JSW One app is the same for buying steel products.
సర్ యాప్ కాన్సెప్ట్ ఏంటంటే, సో మీరు Amazon, Flipkart లో యాప్స్ ఎలా ఉంటాయో, అంటే ఏదైనా మెటీరియల్, ప్రొడక్ట్ కొనుక్కోవడానికి, స్టీల్ ప్రొడక్ట్స్ కొనుక్కోవడానికి JSW One అనే యాప్ సేమ్ అలానే.
customer
34.0s
I understood, I know, I understood. But I need to see it once, go deep into it.
అర్థమైంది, నాకు తెలుసు, అర్థమైందిలే కానీ ఒకసారి నేను చూడాలి, డీప్ గా వెళ్ళాలి.
agent
37.0s
Okay, okay. Sir, what I am saying is, you can also keep my number, in case you have direct requirements, you can directly contact me as well. Based on that, I will generate an enquiry and check the order.
ఓకే, ఓకే. సర్ అంటే నా నేను చెప్పేది ఏమంటంటే, సో మీరు నా నంబర్ కూడా ఉంచుకోవచ్చు, మీకు ఇన్ కేస్ మీకు డైరెక్ట్ రిక్వైర్మెంట్స్ ఉన్నప్పుడు డైరెక్ట్ నాతో కూడా కాంటాక్ట్ చెప్పొచ్చు. మీరు దాన్ని బట్టి నేను ఎంక్వయిరీ జనరేట్ చేసి ఆర్డర్ చూస్తాను.
customer
45.2s
Correct, correct.
కరెక్ట్, కరెక్ట్.
agent
46.2s
Right.
రైట్.
customer
46.8s
Right.
రైట్.