Call 21112178843022962 2026-09-03 · Varun Siddhardha jillapalli · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Telugu | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (traffic, horn) throughout the call, making some parts slightly difficult to hear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and JSW but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could state the purpose of the call or deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself from JSW and confirmed the customer's company name. The customer prompted the agent to continue, but the call ended before the agent could state the purpose of the call or ask any questions. No business was discussed.
Coaching
You must complete the opener by asking for permission to speak; the call ended because you didn't state your purpose after the introduction.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am Varun speaking from JSW. The agent identified himself and JSW but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could state the purpose of the call or deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress to that stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about any current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.676 | 7.3s | 3.5s | 46.2s | 2.6s | 180.8 | 0 | 4 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
హలో.
agent
1.9s
Hello. Hello. Hello.
హలో. హలో. హలో.
customer
3.6s
Yes?
ఆ?
agent
4.2s
Sir, this is Suresh Sri Umiya Enterprises, right sir?
సర్, సురేష్ శ్రీ ఉమియా ఎంటర్ప్రైజెస్ ఏ కదా సర్?
customer
7.4s
Yes, tell me.
ఆ, చెప్పండి.
agent
8.6s
Sir, I am Varun speaking from JSW.
సర్, JSW నుంచి వరుణ్ ని మాట్లాడుతున్నాను.
customer
11.2s
Yes.
ఆ.
customer
13.3s
Tell me, brother.
చెప్పండి అన్న.
agent
15.0s
Okay, okay sir.
customer
16.6s
Yes.
ఆ.