Call 21112178849951131 2026-09-04 · Varun Siddhardha jillapalli · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Telugu | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the customer's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted but did not identify themself or JSW One, nor did they ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook or state the reason for the call, instead asking about platform registration.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call ended before this stage was reached.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Ah, not now. We are already taking it directly. From the dealer.
Summary
The agent confirmed the customer's company name. The customer immediately objected, stating they are not buying now and already purchase from a dealer. The agent asked a clarifying question about the dealer, after which the call ended. The agent failed to follow the pitch structure, including the opener.
Coaching
Always start the call by introducing yourself and JSW One, then ask for permission to speak before asking any questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted but did not identify themself or JSW One, nor did they ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook or state the reason for the call, instead asking about platform registration. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended before this stage was reached. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress to this stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not attempt to qualify the customer for any current or future requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was proposed or agreed upon before the call ended. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Ah, not now. We are already taking it directly. From the dealer. |
Okay. A direct dealer of JSW, sir? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.585 | 7.9s | 5.6s | 27.5s | 2.8s | 227.8 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
2.5s
Hello.
customer
3.2s
Hello.
agent
4.7s
Hello, uh good morning sir.
customer
6.2s
Good morning.
agent
7.6s
Sir, is this from Vignesh Enterprises, sir?
Sir Vignesh Enterprises nunchi na sir?
customer
9.2s
Yes, it is.
అవునండి.
agent
10.0s
Sir, you are registered on the JSW One platform, right?
Sir meeru JSW One platform lo register ayi unnaru, right?
customer
13.2s
Ah, not now. We are already taking it directly. From the dealer.
ఆ ఇప్పుడు లేదండి. ఇప్పుడు ఆల్రెడీ మేము డైరెక్ట్ తీసుకుంటున్నాము. డీలర్ ని.
agent
16.5s
Okay. A direct dealer of JSW, sir?
Okay. Direct dealer na sir JSW di?