Call 21112178582522851 2026-08-04 · Varun Siddhardha jillapalli · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | General Enquiry | full conversation 25 turns, clean transcript (0% inaudible) | Telugu | 25 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.08
confidence high · +6/−4
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent referenced a past interaction but did not provide a clear, compelling hook based on price or availability.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, requirements, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Closure with next step
Sir, after this call, I will ping you on WhatsApp, sir. Just save that number.
Summary
The agent contacted a lead with a prior history with the JSW Hyderabad team. The agent did not perform any discovery or pitch, instead suggesting the customer could approach them if their local team was slow. The call ended with the agent promising to send a WhatsApp message for the customer to save their number for any future needs.
Coaching
You missed the opportunity to understand the customer's needs by not asking any discovery questions; focus on asking about their business before offering a solution.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified himself and JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent referenced a past interaction but did not provide a clear, compelling hook based on price or availability. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, requirements, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently, no relevant USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask about a specific current requirement or attempt to capture any material details. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Sir, after this call, I will ping you on WhatsApp, sir. Just save that number. Agent established a clear, committed next step of sending a WhatsApp message. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.816 heavy | 29.3s | 6.6s | 53.1s | 6.2s | 258.0 | 0 | 13 | 12 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.6s
Hello
హలో
agent
5.5s
Yes please.
customer
6.3s
Hello
హలో
agent
7.6s
Hello
హలో
customer
8.6s
Yes please sir, tell me who is this?
Yes please sir, చెప్పండి ఎవరు?
agent
10.5s
Sir, my name is Varun, I'm speaking from JSW.
సర్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.
customer
13.6s
Ah.
ఆ.
agent
15.0s
I connected with you as Varun. Meaning, you had a steel-related requirement and were connected with the Hyderabad team, they said back then.
వరుణ్ అని మీతో కనెక్ట్ అయ్యాను. అంటే మీకు స్టీల్ సంబంధించి రిక్వైర్మెంట్ ఉందంటే హైదరాబాద్ టీం తో కనెక్ట్ అయి ఉన్నారని చెప్పారు అప్పుడు.
customer
21.6s
Yes.
అవును.
agent
22.6s
Mmm hmm. It's still in continuation, right sir? You have support, right?
మ్ మ్. స్టిల్ కంటిన్యూషన్ లో ఉంది కదా సర్? సపోర్ట్ ఉంది కదా?
customer
25.0s
Yes.
అవును.
agent
25.8s
Okay okay. You have support, right sir.
ఓకే ఓకే. సపోర్ట్ ఉంది కదా సర్.
agent
28.0s
But in case your enquiries need to be done fast, if they are not getting sorted out, then there's no problem in approaching us.
బట్ మీరు ఇన్ కేస్ మీ ఎంక్వయిరీస్ ఫాస్ట్ గా అవ్వాలి, సార్ట్ అవుట్ అవ్వట్లేదంటే, సో మమ్మల్ని అప్రోచ్ అయినా ఇబ్బంది లేదు.
customer
32.5s
No problem.
agent
33.0s
So we are from the head office.
సో మేము వచ్చేసి హెడ్ ఆఫీస్ నుంచి ఉంటాం.
customer
35.0s
Okay.
ఓకే.
agent
35.8s
Whatever your steel requirements are, you can directly
మీ స్టీల్ రిక్వైర్మెంట్స్ ఏమున్నా మాకు డైరెక్ట్
customer
38.5s
Okay sir. Uh huh.
ఓకే నండి. ఆ హా.
agent
39.8s
Right, right.
రైట్, రైట్.
customer
40.5s
Okay.
ఓకే.
agent
41.0s
Sir, after this call, I will ping you on WhatsApp, sir. Just save that number. In case there is any need, let me know.
సర్, ఈ కాల్ తర్వాత ఒక వాట్సాప్ లో పింగ్ చేస్తాను సర్. ఆ నెంబర్ జస్ట్ సేవ్ చేసి ఉంచుకోండి. ఇన్ కేస్ ఏమన్నా నీడ్ ఉంటే చెప్పండి.
customer
46.5s
Okay.
ఓకే.
agent
47.5s
Definitely sir. Thank you.
డెఫినెట్లీ సర్. థాంక్యూ.
customer
49.0s
Thank you.
థాంక్యూ.
agent
50.0s
Thank you.
థాంక్యూ.