Call 21112178850251631 2026-09-04 · Varun Siddhardha jillapalli · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 23 turns, clean transcript (9% inaudible) | Telugu | 23 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +6/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking a generic question about steel needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the customer's business and what they fabricate, missing 4 of the 6 key discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
[35s] AGENT: So, for these, for these client requirements, is there any raw material requirement, sir?
Summary
The agent contacted a lead, corrected the registered company name to 'Likhita Heavy Engineering', and confirmed they are in the fabrication business. The customer stated a current requirement of 8 tons and requested to share the specific details via WhatsApp. The agent agreed and the call ended.
Coaching
When the customer suggests moving to WhatsApp, confirm the action and set a clear expectation for the next step, such as 'I will message you now, and will send a quote within X hours of receiving your requirement.'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking a generic question about steel needs. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | [27s] AGENT: You are in fabrication? So, what do you fabricate generally? Agent only asked about the customer's business and what they fabricate, missing 4 of the 6 key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the call ended after the initial requirement was mentioned. |
| SL5 Qualify | 2 | pass | – | 2.0 | [35s] AGENT: So, for these, for these client requirements, is there any raw material requirement, sir? Agent successfully identified a current requirement of 8 tons and attempted to qualify it further before the customer requested to continue on WhatsApp. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent passively agreed to the customer's suggestion to use WhatsApp but did not confirm an action or set a timeline for follow-up. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.546 | 21.5s | 17.9s | 70.6s | 5.4s | 295.8 | 0 | 12 | 11 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.4s
Hello
హలో
customer
1.8s
Hello
హలో
agent
2.9s
Hello
హలో
customer
3.9s
Yes, tell me.
ఆ చెప్పండి
agent
5.0s
Sir, my name is Varun, I'm speaking from JSW One.
సర్ నా పేరు వరుణ్ అండి JSW One నుంచి మాట్లాడుతున్నాను అండి
customer
8.1s
Hmm, tell me.
ఉమ్ చెప్పండి
agent
9.1s
Sir, you registered on JSW under the name 'free calibration services', right? For a monthly one [inaudible], right sir? Meaning, this month has started, right? Any details regarding steel for you?
సర్ మీరు ఫ్రీ క్యాలిబ్రేషన్ సర్వీసెస్ అనే పేరు మీద JSW లో రిజిస్టర్ అయ్యారు కదా ఒక మంత్లీ ఒక [inaudible] కదా సర్ అంటే ఈ మంత్ స్టార్ట్ అయ్యింది కదా ఏమైనా డీటెయిల్స్ స్టీల్ కి సంబంధించి మీకు
customer
14.8s
Actually, our employee made a mistake. Actually, that's not the company name, it's Likhita Heavy Engineering.
యాక్చువల్లీ మాది ఎంప్లాయ్ తప్పు చేసాడు యాక్చువల్లీ ఆ కంపెనీ పేరు అది కాదు లిఖిత హెవీ ఇంజనీరింగ్
agent
19.8s
Tell me.
చెప్పండి
customer
20.8s
Those details, our employee made a mistake.
ఆ డీటెయిల్స్ మా ఎంప్లాయ్ మిస్టేక్ చేసాడు
agent
22.7s
Okay. So, you are... I mean, what business are you related to?
ఓకే సో మీరు ఏ అంటే ఏ బిజినెస్ సంబంధించి మీకు
customer
25.4s
Ours is our fabrication.
మాది మా ఫ్యాబ్రికేషన్
agent
27.2s
You are in fabrication? So, what do you fabricate generally?
ఫ్యాబ్రికేషన్ లో ఉన్నారా సో ఏం ఫ్యాబ్రికేట్ చేస్తారు జనరల్ గా
customer
29.7s
Windmills, farm equipment, structural steel, PVP, we do all these.
విండ్ మిల్స్, ఫార్మ్ ఎక్విప్మెంట్, స్ట్రక్చరల్ స్టీల్, పి వి పి ఇవన్నీ చేస్తాం
agent
33.1s
Okay.
ఓకే
agent
34.8s
So, for these, for these client requirements, is there any raw material requirement, sir?
సో ఈ ఈ క్లైంట్ రిక్వైర్మెంట్స్ కి ఏమైనా రా మెటీరియల్ రిక్వైర్మెంట్ ఉందా సర్
customer
37.9s
Right now, there is only eight tons for this month.
ఇప్పుడు ప్రస్తుతానికి ఓన్లీ ఎయిట్ టన్స్ ఉంది ఈ మంత్
agent
40.5s
Eight tons of what is the requirement, sir?
ఎయిట్ టన్స్ ఏముంది సర్ రిక్వైర్మెంట్
customer
41.9s
Hmm?
ఉమ్
agent
42.5s
You are saying there is an eight-ton requirement of what material? Sheets or [inaudible]?
ఎయిట్ టన్స్ ఏ మెటీరియల్ రిక్వైర్మెంట్ ఉంది అంటున్నారు షీట్స్ ఆర్ [inaudible]
customer
45.8s
Actually, if you once send me a message on WhatsApp, I will send it.
యాక్చువల్లీ మీరు ఒకసారి మీరు నాకు ఆ మెసేజ్ పెడితే వాట్సాప్ లో నేను పంపిస్తాను
agent
49.8s
Right.
రైట్
customer
50.8s
Hmm.
ఉమ్