21112178842727472 · Call

Call 21112178842727472 2026-09-03 · Varun Siddhardha jillapalli · 0:41

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 7 turns, clean transcript (0% inaudible)	Telugu	7	supply_led (campaign_name:medium)

Audio: clear: There is a slight background noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.12

confidence high · +0/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified himself and JSW One but failed to ask if it was a good time to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook; instead, he immediately asked for an enquiry.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions from the rubric were asked; the call ended too soon.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 86% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

Summary

The agent introduced himself from JSW One and asked the customer, 'Rajendra Steel', if they had any steel enquiries, referencing a prior conversation. The call ended abruptly before any discovery, pitching, or next steps could be established.

Coaching

You must follow the call structure: always ask for permission to speak, then deliver the supply hook to create interest before asking for an enquiry.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Hello namaste sir, where are you speaking from? ... Sir okay, I am Varun speaking from JSW One. Agent identified himself and JSW One but failed to ask if it was a good time to speak.
SL2 Hook (supply/price signal)	2	fail	–	Sir, when we spoke last month, I was asking if you have any enquiries related to steel? Agent did not lead with a supply or price hook; instead, he immediately asked for an enquiry.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions from the rubric were asked; the call ended too soon.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	Agent did not qualify for a current requirement or capture any material details.
SL6 Closure with next step	1	fail	–	The call ended abruptly with no next step committed.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.865 heavy	10.9s	1.7s	28.4s	5.9s	203.7	0	4	3	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello

హలో

agent

1.6s

Hello namaste sir, where are you speaking from?

హలో నమస్తే సార్, ఎక్కడ నుంచి మాట్లాడుతున్నారు?

customer

3.9s

Rajendra Steel.

రాజేంద్ర స్టీల్.

agent

5.3s

Sir okay, I am Varun speaking from JSW One.

సర్ ఓకే, వరుణ్ మాట్లాడుతున్నాను ఇక్కడ JSW One నుంచి.

customer

8.8s

Okay.

ఓకే.

agent

9.8s

Sir, when we spoke last month, I was asking if you have any enquiries related to steel?

సర్ మీరు లాస్ట్ మంత్ లో ఒకసారి మాట్లాడినప్పుడు, మీకు ఏమైనా ఎంక్వయిరీస్ ఉన్నాయా అని స్టీల్ సంబంధించి?

agent

15.0s

From JSW or...

JSW నుంచి గాని...