Call 21112178842640161 2026-09-03 · Varun Siddhardha jillapalli · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | English | 16 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise is present, but the main speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and jumped directly to asking for requirements, failing to provide a reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call was shut down before this stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, uh this month any requirements, sir?
Summary
The agent introduced himself and immediately asked for current requirements. The customer stated they had no need at present and would get in touch later. The agent thanked the customer and ended the call without attempting discovery or setting a next step.
Coaching
You must open the call by asking for permission to speak and then use a hook to create interest before asking for the customer's requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello sir, uh this is Varun from JSW. The agent identified himself and the company but failed to use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, uh this month any requirements, sir? The agent skipped the hook and jumped directly to asking for requirements, failing to provide a reason for the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call was shut down before this stage. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended before this stage could be reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, uh this month any requirements, sir? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. Thank you. The agent accepted the customer's brush-off without proposing a specific next step or callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.534 | 7.8s | 6.8s | 71.4s | 1.8s | 223.1 | 0 | 8 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.5s
Hello.
agent
5.9s
Hello.
customer
6.6s
Hello.
agent
7.3s
Hello.
customer
7.9s
Hello.
agent
8.5s
Hello.
customer
9.1s
Hello.
agent
10.5s
Hello sir, uh this is Varun from JSW.
customer
12.8s
Hello.
agent
13.8s
Hello.
customer
14.5s
Hello, speak.
Hello, बोलिए.
agent
15.7s
Hello sir, this is Varun from JSW.
customer
17.8s
Yeah Varun ji, speak.
Yeah Varun ji बोलिए.
agent
19.8s
Sir, uh this month any requirements, sir?
customer
21.9s
At present it is nothing there. I will let you know.
agent
24.7s
Okay. Thank you.