Call 21112178591283231 2026-08-05 · Varun Siddhardha jillapalli · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Telugu | 12 | supply_led (campaign_name:medium) |
Audio: clear: No significant issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.55
confidence high · +0/−6
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked for a requirement instead.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for mild steel sheets or coils, sir?
Summary
The agent called a registered lead, Savariya Pipes, for a follow-up. The agent immediately asked if the customer had a requirement for mild steel sheets or coils. The customer stated they had no requirement at the moment, and the agent ended the call.
Coaching
You skipped the hook and discovery, jumping straight to asking for a requirement, which gave the customer an easy way to end the call. Always build interest before you qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement instead. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated early by the customer. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for mild steel sheets or coils, sir? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | in case there are any requirements in the future, please contact us, sir. This is a generic closing, not a committed next step like a callback date or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.83 heavy | 19.1s | 3.9s | 48.0s | 7.5s | 248.2 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.6s
Hello.
customer
2.5s
Hm.
agent
3.3s
Hello, namaste sir.
హలో, నమస్తే సార్.
customer
4.5s
Namaste.
నమస్తే అండి.
agent
5.6s
Sir, is this from Savariya Pipes, sir?
సర్, సవారియా పైప్స్ నుంచి నా సర్?
customer
7.2s
Yes, yes.
హా హా.
agent
8.1s
Sir, my name is Varun, I am speaking from JSW One.
సర్, నా పేరు వరుణ్, JSW One నుంచి మాట్లాడుతున్నాను.
customer
11.3s
Tell me.
చెప్పండి.
agent
12.3s
Sir, you are registered with JSW on the JSW One platform under the name Savariya Pipes. So, we called for a follow-up, sir. Do you have any requirement for mild steel sheets or coils, sir?
సర్, మీరు JSW One ప్లాట్ఫామ్లో సవారియా పైప్స్ అనే పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు. సో, ఒక ఫాలో-అప్ అని కాల్ చేశాం సర్. మీకు ఏమైనా మైల్డ్ స్టీల్ షీట్స్ గాని, కాయిల్స్ గాని రిక్వైర్మెంట్ ఉంటదా సర్?
customer
20.2s
There is no requirement right now.
ఇప్పుడేం లేదండి రిక్వైర్మెంట్.
agent
22.8s
Okay. No issue. Ah, in case there are any requirements in the future, please contact us, sir. JSW One MSME app.
ఓకే. నో ఇష్యూ. ఆ, ఇన్ కేస్ ఫ్యూచర్లో ఏమైనా రిక్వైర్మెంట్స్ ఉంటే, కాంటాక్ట్ అవ్వండి సర్. JSW One MSME యాప్.