Call 21112178582196341 2026-08-04 · Varun Siddhardha jillapalli · 1:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | Call_back_later | full conversation 21 turns, clean transcript (0% inaudible) | English | 21 | supply_led (campaign_name:medium) |
Audio: clear: The agent's initial introduction in Telugu is slightly muffled but decipherable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Customer requires E250A grade, agent offered E250BR which was rejected.
3 · Supply
US
spec_not_available
Customer requires E250A grade. Agent had previously offered E250BR, which the customer rejected. Availability of E250A is unconfirmed.
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply/price hook, instead immediately referencing a previous enquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions from the prescribed list.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
This was a follow-up call for an HR sheet enquiry. The customer reiterated their need for a specific grade (E250A), rejecting the agent's suggested alternative (E250BR) because their end-customer requires that specific grade. The call ended with the agent promising to check for the availability of the required grade and provide an update.
Coaching
When a customer has a specific need we can't meet, pivot to discovery to find other potential requirements instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply/price hook, instead immediately referencing a previous enquiry. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions from the prescribed list. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs from the approved list. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not attempt to qualify a requirement; they only followed up on a known past enquiry. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step offered was vague ("I will give you a proper update") and lacked a specific timeline. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.815 heavy | 39.2s | 8.9s | 66.9s | 17.8s | 194.4 | 0 | 12 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
agent
2.0s
Hello.
customer
2.8s
Yes?
agent
3.4s
Hello, am I speaking with Varun sir? From JSW?
హలో, వరుణ్ తో మాట్లాడుతున్నారా సర్ JSW నుంచి?
customer
6.4s
Ah yes, tell me.
agent
7.9s
So actually we have called you regarding sir, uh, that we have, you have enquired for HR sheet last week.
customer
14.0s
Yes.
customer
14.8s
Yes, yes.
agent
15.6s
Um, so for that, so you didn't and uh, our team also replied back, back to that mail regarding your uh, requirement and the quote.
agent
24.0s
So you have, as you have mentioned that you require E250A, but uh, so we suggested you to E250BR.
agent
32.2s
So any update on this requirement, sir?
customer
34.6s
No sir, we require A grade only.
agent
37.4s
Okay. So you don't require A grade?
customer
39.6s
Yeah.
agent
41.8s
But the for the application wise it it will work sir, this material also, this grade also works.
customer
47.2s
No, the customer specifically asked for A grade, so that's why we are looking for that.
agent
51.1s
Okay.
agent
53.6s
Okay sir, let me check and I will give you a proper update about this.
customer
57.4s
Yeah.
agent
58.0s
Thank you. Okay.
agent
60.3s
Thank you.