Call 21112178575832611 2026-08-03 · Varun Siddhardha jillapalli · 1:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Opp_Aug26 | No_requirement | full conversation 22 turns, clean transcript (5% inaudible) | English | 22 | supply_led (campaign_name:medium) |
Audio: clear: The call starts in Telugu, the customer requests to switch to Hindi, and the conversation then proceeds in English. One early utterance by the agent is muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +9/−3
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's contact name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook entirely and went straight into a discovery-type question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, manufacturing process, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
So as of today do you have any requirement sir?
Summary
The agent contacted a lead from Elite Enterprises who had registered on the platform. After a language switch, the agent asked what material the customer needs (MS Plates) and if there was a current requirement. The customer confirmed no immediate need, and the agent asked them to save his number for the future.
Coaching
You skipped the hook and discovery steps entirely, moving straight to asking for a requirement. You must follow the pitch structure to understand the customer's business before asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | So Varun this side from JSW One platform. So actually I have called you regarding you have been registered in our JSW One platform on the name of Elite Enterprises. The agent did not use the customer's contact name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | So, so what kind of material do you require for your business? The agent skipped the hook entirely and went straight into a discovery-type question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, manufacturing process, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | I can help you with my pricing part and all. And because we do have our own T1S stock material. The agent pitched USPs without performing any discovery, so their relevance could not be established. |
| SL5 Qualify | 2 | pass | – | 2.0 | So as of today do you have any requirement sir? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | you can just save my contact number sir. For upcoming requirements, so you can share with me. The agent did not secure a committed next step, instead placing the onus on the customer to call back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.83 heavy | 36.7s | 7.5s | 52.8s | 12.0s | 258.3 | 0 | 12 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
agent
1.4s
Hello.
agent
2.2s
Hello, namaste sir.
customer
3.6s
Namaste.
agent
4.6s
I am speaking from JSW One [inaudible].
నేను JSW One [inaudible] మాట్లాడుతున్నాను.
customer
6.8s
Hello?
agent
7.6s
Hello, can you hear me sir? My name is Varun, I am speaking from JSW.
హలో, వినిపిస్తుందా సార్? నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.
customer
11.2s
Sir, speak in Hindi, I don't know Telugu.
सर, हिंदी में बात करिए, मुझको तेलुगु नहीं आती।
agent
13.9s
Okay okay. Uh, or any language? Are you comfortable with English?
customer
17.6s
Yeah.
agent
18.4s
Okay. So Varun this side from JSW One platform. So actually I have called you regarding you have been registered in our JSW One platform on the name of Elite Enterprises.
customer
26.2s
Yeah.
agent
27.0s
So, so what kind of material do you require for your business?
customer
30.3s
MS plates sir.
agent
31.4s
MS plates mostly. So as of today do you have any requirement sir?
customer
34.6s
No, not right now.
agent
35.5s
No, not right now.
agent
36.0s
Okay. Okay, no issue. Uh, you can just save my contact number sir. For upcoming requirements, so you can share with me. So I can help you with my pricing part and all. And because we do have our own T1S stock material. So in that we used to handle better prices for HR material.
customer
47.9s
Okay, I'll call you.
agent
49.3s
Yeah. Definitely. Thank you sir.
customer
51.3s
Thank you.
agent
52.3s
Right.