21112178824543891 · Call

Call 21112178824543891 2026-09-01 · Varun Siddhardha jillapalli · 9:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	General Enquiry	full conversation 100 turns, clean transcript (0% inaudible)	English	100	new_registration (campaign_name:high)

Audio: noisy: The agent's audio has some digital artifacts and choppiness, making some words slightly difficult to discern.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

6.5/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.26

confidence high · +35/−14 from 46 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent only asked about business type, and the customer volunteered their current brands and that they buy JSW GP. Key questions on monthly tonnage, end-use, and payment terms were missed.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−0.5 pts Verify basic profile (4 Qs) The agent confirmed the company name and contact number, but did not ask for the procurement city or explicitly confirm the customer's role in procurement.

How Sajal Bhaskar did it on a 10.0/10 call —

आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।

did well

Warm welcome opener

Hello, uh good afternoon, sir. ... Varun from JSW, sir. I just saw your account that you have recently registered in our JSW.

Platform education

JSW One platform is a joint venture company of JSW group. It's a group company. So basically it's an e-commerce business platform where we handle the

Summary

The customer, a dealer and distributor, has a large immediate requirement for HR coil (100 MT) and a regular need for GP sheets. They currently procure from competitors (AMNS, SAIL) and are open to switching to JSW for a better price and direct supply. The agent successfully captured detailed specifications for both products and committed to providing a quote by 3 PM the same day.

Coaching

You did an excellent job capturing the large, live opportunity, but missed building a full customer profile by skipping key discovery questions like monthly volume and payment terms.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Hello, uh good afternoon, sir. ... Varun from JSW, sir. I just saw your account that you have recently registered in our JSW. The agent provided a warm opening, stated his name and company, and gave a clear, non-salesy reason for the call.
NR2 Verify basic profile (4 Qs)	1	partial	2	0.5	Sir, is this Adheep Alloys and Sons, right? ... This is my WhatsApp number. The agent confirmed the company name and contact number, but did not ask for the procurement city or explicitly confirm the customer's role in procurement.
NR3 Full discovery (8 Qs)	3	fail	3	0.0	what is your nature of business, sir? ... I procure from AMNS, AMNS or Steel Authority of India Limited for HR sheet. ... I also procure JSW GP coil, GP sheets. The agent only asked about business type, and the customer volunteered their current brands and that they buy JSW GP. Key questions on monthly tonnage, end-use, and payment terms were missed.
NR4 Platform education	1	pass	–	1.0	JSW One platform is a joint venture company of JSW group. It's a group company. So basically it's an e-commerce business platform where we handle the customers who are into MSME sector. The agent explained the role of JSW One and later mentioned Test Certificates and delivered pricing, covering the core platform value.
NR5 First opportunity identified	2	pass	–	2.0	is there any live requirement as of today? No, right? ... Yeah, 1.8 HR coil. The agent asked for a live requirement and, upon receiving one, captured detailed specifications for both HR coil and GP sheets, including thickness, width, length, and GSM.
NR6 Closure - one of three outcomes	2	pass	–	2.0	when should I expect your quotation? ... By 3 o'clock, sir. The agent committed to sending a quote and agreed on a specific time for delivery (3 o'clock), which constitutes a clear next step.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	handled	I am procuring material from AMNS and Steel Authority. So if I have to procure procure from you, then I need, you know, uh better uh strategy that I can shift my business to you.	Okay, understood. ... let me check the plant pricing uh regarding your thicknesses of 1.8 and 1.6 and 2 mm.
price	handled	So if JSW gives me a better deal, price, and direct supply...	Okay, sir. Uh can you just give me some time? So let me check the plant pricing... I'll share you the prices by three.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.499	124.6s	125.0s	334.4s	8.8s	321.2	0	52	48	20

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.2s

Hello.

agent

2.0s

Hello.

customer

3.0s

Yes.

agent

3.7s

Hello, uh good afternoon, sir.

customer

5.5s

Good afternoon.

agent

6.5s

Sir, is this Adheep Alloys and Sons, right?

customer

8.4s

Yes.

agent

9.1s

Okay. Varun from JSW, sir.

customer

10.8s

Okay.

agent

11.5s

I just saw your account that you have recently registered in our JSW.

customer

14.3s

Yes.

agent

15.1s

So I just want to understand your business. Uh, so what is your nature of business, sir? Are you into manufacturing or any construction business?

customer

20.2s

No, we are basically uh uh a dealer and distributor kind of uh company who provide materials to the our OEMs.

agent

26.9s

Okay. So that you have registered in our JSW, no? So which material uh you are looking for? I mean...

customer

30.2s

HR coil, HR HR coil.

agent

32.2s

HR coils and?

customer

33.4s

HR coil and sheet and sometimes structure also.

agent

35.6s

Structural material. Okay.

agent

37.8s

Uh, is there any live requirement as of today? No, right?

customer

40.4s

Yeah, 1.8 HR coil.

agent

42.0s

1.8 HR coil. And what is the volume?

customer

44.4s

Uh yeah yeah, 2.0, 2.6, 2.6.

agent

46.2s

And what is the volume in this 1.8 HR coil?

customer

48.7s

Sorry?

agent

49.6s

How much volume?

customer

52.0s

100 tons.

agent

53.2s

100 tons.

customer

54.0s

Yeah, but I need to, you know, add on in this quantity.

agent

56.6s

I'm just, let me just start a new...

customer

58.8s

Your voice is breaking. Can you repeat again?

agent

61.2s

So, you are looking for 1.8 HR coil, 100 tons?

customer

64.2s

Yeah, 1.8 mm, 1.6 mm, 2 mm, all in mix, 100 tons.

agent

67.2s

So in the mix of 1.8, 1.6 and 2 mm, you you need 100 tons.

customer

70.8s

Yeah, approx. It varies from project to project also.

agent

73.2s

Okay. Uh, so when are you planning to procure this 100 metric tons, sir?

customer

76.2s

So first tell me about the the way you we are going to work together because as per I know that you have uh, you know, either a dealer network or a direct OEM network.

agent

82.4s

We have both.

customer

83.4s

Yeah. So how you...

agent

84.0s

For the JSW, sir, for the JSW I can directly give my from my plant. Uh for if you are looking for any other particular brand, either any primary brand as like SAIL or Tata, so I can give you my from my OEM or distributor.

customer

91.2s

So what you are saying that you are directly from the JSW or from the JSW uh distributor?

agent

95.0s

No, direct from JSW plant.

customer

96.8s

Which plant?

agent

97.8s

So we have one is in Vasind, another one is in Dolvi, and another one is in in Karnataka area. But uh plant plant we can give the delivered pricing.

customer

104.8s

Okay.

customer

105.6s

So billing will be done from direct JSW, right?

agent

107.8s

Yeah, yeah, we can directly give from JSW itself.

customer

109.8s

So you are on a payroll of JSW or some other third party which which has a tie-up with JSW?

agent

113.6s

We are not a third party, sir. Uh see, that you have registered on the JSW One platform, no? So JSW One platform is a joint venture company of JSW group. It's a group company. So basically it's an e-commerce business platform where we handle the customers who are into MSME sector.

customer

122.8s

Okay. So like like dealers like us who supply to other OEMs, you can give material to us or not?

agent

127.0s

So we can provide, we can supply the material to our to the MSME business segment customers mostly. And if the customer is looking for uh, I mean, directly for his manufacturing or construction business, we can also help with their requirements.

customer

135.0s

So I'm just asking for a simple question. Either you can bill me, if I have a Udyam certificate, can you bill me the material from JSW direct or not?

agent

140.6s

JSW direct.

customer

141.8s

Okay. And what will be the pricing structure?

agent

143.6s

Pricing I can give you, sir. Uh because for your requirement, I want to check with my plant. I mean, plant team is sits at uh uh I mean, in the another other, I mean, other office. Okay. In Mumbai itself. So I have to check with them and I'll quote you the price then.

customer

152.6s

So I also procure JSW GP coil, GP sheets.

agent

155.0s

JSW GP sheets, okay.

customer

156.6s

Yeah, 1.2 mm, 1.5 mm, 2 mm, 2.5 mm and 3 mm.

agent

160.2s

Okay.

agent

161.2s

So, but the live requirement for you is like a 1.8, 1.6 and 2 mix of 100 tons?

customer

164.4s

It's a it's a regular regular requirement for me for HR and GP. I procure from AMNS, AMNS or Steel Authority of India Limited for HR sheet.

agent

170.8s

Okay, you are looking from...

customer

172.8s

So if JSW gives me a better deal, price, and direct supply, and the, you know, quality of material for the OEM because we don't, you know, uh like the, you know, defective material kind of products from you.

agent

179.8s

We can give you the material with quality assurance and we can share you the test certificates along with your delivery and all. So no issues in that.

customer

185.4s

Okay.

customer

186.2s

So now it comes to the terms, it comes to now terms, delivery time you take, and the price. The three parts you have to clarify so that because I am procuring material from AMNS and Steel Authority. So if I have to procure procure from you, then I need, you know, uh better uh strategy that I can shift my business to you.

agent

198.8s

Okay, understood.

agent

200.6s

Okay, sir. Uh can you just give me some time? So let me check the plant pricing uh regarding your thicknesses of 1.8 and 1.6 and 2 mm. So I'll split the quantity and I for the HR coil.

customer

207.2s

Yeah. And GP?

agent

208.2s

So what is that, I mean, thickness-wise volume, sir? What is the volume for each thickness?

customer

211.4s

GP coil, GP sheet, right?

agent

213.0s

Yeah, yeah, GP sheets.

customer

214.2s

So GP sheet I will procure uh each size approximately uh 10 to 15 metric tons. So there are five kind of sizes in single lot. I'll like 1.2 mm, 1.5 mm, uh 2 mm, 2.5 mm and 3 mm. 1250 is the width.

agent

224.6s

Okay.

customer

225.6s

Yeah.

agent

226.4s

What will be the length?

customer

227.6s

Uh 3 meters.

agent

228.8s

3 meter. Okay. 3000 mm.

agent

231.4s

Okay. So I'll consider this width and this length and I'll quote for the GP sheets and HR coil the same. So what will be the volume for these...

customer

235.4s

And GSM is 120, 120 GSM for GP.

agent

238.0s

Okay. Okay.

agent

239.4s

Okay. So what will be the volume for the each and every thickness, sir?

customer

242.2s

So basically 10 metric ton for GP sheets and later on if we like like your price, we can procure coil and then cut in our place.

agent

247.8s

Okay. Cool.

agent

250.4s

Okay, sir. Uh let me create your inquiry and on the Python, I'll share you the prices by three.

customer

255.2s

Can I have your contact number? Because after this call, because this is...

agent

257.6s

Yeah, yeah, this is a system generated number. I'll share you the process. This is my contact number. I'll share you the prices on WhatsApp or mail.

customer

261.8s

Okay.

customer

262.2s

So can you please, can you please share your contact number so that if if required, I can share my contact, I mean requirement to you on WhatsApp or something so that you can quote.

agent

268.4s

Yeah, I'm just texting you on WhatsApp. You can just...

customer

270.4s

This is my WhatsApp number. So I request you to kindly share your visiting card and the details so that I can have your contact number and email ID so that I can communicate directly to you for my requirements.

agent

279.2s

Okay, definitely.

customer

280.2s

So these are my regular requirements, so request you to quote accordingly.

agent

283.0s

Yeah, yeah.

customer

284.0s

So when should I expect your quotation?

agent

286.0s

By 3 o'clock, sir.

customer

287.6s

Sorry?

agent

288.2s

By 3 o'clock. 3 o'clock. Yeah.

customer

289.8s

Yeah. Okay. Thank you.

agent

291.6s

Yeah.

agent

292.6s

Thank you.