21112178841934353 · Call

Call 21112178841934353 2026-09-03 · Varun Siddhardha jillapalli · 1:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Call_back_later	full conversation 30 turns, clean transcript (0% inaudible)	Telugu	30	new_registration (campaign_name:medium)

Audio: clear: There is some minor background noise, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Generally, right now, they are saying there is no stock availability for our material.

4 · Sentiment

the CUSTOMER

+0.52

confidence high · +19/−1 from 15 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent did not ask any discovery questions about the customer's business, volume, or current procurement.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent did not ask about a current requirement and instead preemptively stated there was no stock, offering only a vague future update.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended without a specific next step; it was a generic promise to call back 'if' stock becomes available, not a scheduled action.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Hello, namaste sir.

Summary

The agent called a customer who had been contacted the previous day. Instead of performing discovery, the agent immediately stated that there was no stock available and the plant was overbooked. The call ended with a vague promise to inform the customer if and when stock becomes available, without capturing any details about their requirement.

Coaching

Even if you believe there are stock issues, you must still complete discovery to understand the customer's needs; we might have a suitable alternative, or we can capture the requirement for when stock returns.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Hello, namaste sir. The agent provided a polite, warm opening in the local language.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	The agent did not ask any of the four required basic profile verification questions.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The agent did not ask any discovery questions about the customer's business, volume, or current procurement.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any features or benefits of the JSW One platform.
NR5 First opportunity identified	2	fail	–	0.0	If there is any availability, I will inform you sir, with the price. The agent did not ask about a current requirement and instead preemptively stated there was no stock, offering only a vague future update.
NR6 Closure - one of three outcomes	2	fail	–	0.0	If there is any availability, I will inform you sir, with the price. The call ended without a specific next step; it was a generic promise to call back 'if' stock becomes available, not a scheduled action.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.623	30.1s	18.2s	55.7s	4.9s	257.1	0	15	15	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.0s

Hello?

హలో?

agent

2.0s

Hello?

హలో?

customer

3.0s

Tell me, sir.

చెప్పండి సార్.

agent

4.3s

Hello?

హలో?

agent

5.0s

Hello, namaste sir.

హలో, నమస్తే సార్.

customer

6.1s

Namaste.

నమస్తే అండి.

agent

7.0s

Sir, we spoke last time, Bellanki Enterprises, did you register through JSW?

సార్ మీరు లాస్ట్ టైం ఒకసారి మాట్లాడాము, బెల్లంకి ఎంటర్ప్రైజెస్ అనేది మీది JSW ద్వారా రిజిస్టర్ అయ్యారా?

customer

11.9s

Ah.

ఆ.

customer

12.8s

Ah sir, you, you must have done it yesterday.

ఆ సార్ మీరు ఇప్పుడు మీరు నిన్న నిన్న చేసి ఉంటారు నన్ను.

customer

15.8s

You must have done it yesterday? Not yesterday?

నిన్న చేసి ఉంటారు మీరు? నిన్న కాదా?

agent

17.7s

Yesterday, maybe it was done sir, you might have received a call from our team.

నిన్న మేబీ చేసి ఉండొచ్చు సార్, మా టీం నుంచి కాల్ వచ్చి ఉండొచ్చు మీకు.

customer

21.0s

Yes, someone said WhatsApp, but didn't give a WhatsApp number, didn't give anything.

అవునండి, ఎవరో నాకు WhatsApp అన్నారు, WhatsApp నెంబర్ పెట్టలేదు, ఏమీ పెట్టలేదు మరి.

agent

25.3s

Hmm hmm. Is that so?

హ్మ్ హ్మ్. అవునా?

agent

26.7s

Sir, I will find out sir, who... I mean, I will check and tell you.

సార్ నేను కనుక్కుంటాను సార్, ఎవరు ఎవరు కను అంటే చెక్ చేసి చెప్తాను.

customer

29.6s

He said he will check for JSW Neo Steel. He told some name, I don't remember.

JSW Neo Steel చూస్తాను అన్నారు ఆయన. ఆయన పేరు ఏదో చెప్పాడండి, గుర్తులేదు.

agent

34.1s

Okay.

ఓకే.

agent

34.9s

I will check in the system once, sir, I mean who called you yesterday, so what happened with the enquiry.

ఒకసారి నేను ఆ సిస్టంలో చెక్ చేస్తాను సార్, అంటే నిన్న మీకు కాల్ ఎవరు కాల్ చేశారు, సో ఎంక్వయిరీ ఏమైంది అన్నది.

customer

39.8s

Hmm.

హ్మ్.

agent

40.4s

Generally, right now, they are saying there is no stock availability for our material.

జనరల్ గా ఇప్పుడు అయితే మా మెటీరియల్ కొంచెం స్టాక్ అవైలబిలిటీ లేదని అంటున్నారు.

agent

44.5s

But I will find out.

బట్ కనుక్కుంటాను.

customer

45.2s

Hmm.

హ్మ్.

customer

45.8s

Okay sir, okay.

అలాగే సార్, అలాగే.

agent

47.0s

There is a problem with the material, the availability.

ప్రాబ్లం ఉంది మెటీరియల్ తో అయితే, అవైలబిలిటీ.

customer

49.1s

Okay.

ఓకే.

agent

49.7s

In the plant also, all the orders are overbooked, so I will check once.

ప్లాంట్ లో కూడా ఓవర్ బుక్ అయినాయి ఆర్డర్స్ అన్నీ, సో చెక్ చేస్తాను ఒకసారి.

customer

53.0s

Okay, okay.

అలాగే, అలాగే.

agent

53.7s

If there is any availability, I will inform you sir, with the price.

ఏమైనా అవైలబిలిటీ ఉంటే మీకు ఇన్ఫార్మ్ చేస్తాను సార్, ప్రైస్ తో.

customer

56.2s

Definitely, definitely, definitely.

తప్పకుండా, తప్పకుండా, తప్పకుండా.

agent

58.2s

Right.

రైట్.

customer

59.2s

Okay.

ఓకే నండి.